Bilingual Customer Experience Specialist - Airport - Permanent Full Time - Proactive Hiring

Air Canada; Quebec; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading airline company is looking for Customer Experience Specialists at the Quebec City airport. This role requires strong customer service skills, effective communication, and the ability to assist passengers throughout their journey. Candidates must be available for a full-time training program and comfortable working rotating shifts. Join a company committed to diversity and inclusion, and let your career take flight.

Benefits

Generous employee travel program

Health and dental benefits

Training and development tools

Qualifications

• Availability for full-time paid training for 5-7 weeks.
• Willingness to work rotating shifts over a 24-hour period.
• Ability to walk long distances and stand for long periods.

Responsibilities

• Conduct passenger check-in and prepare boarding passes.
• Assist pre-boarding passengers and provide flight information.
• Provide wheelchair assistance to customers with reduced mobility.

Skills

Customer service experience

Interpersonal skills

Problem-solving abilities

Communication skills

Ability to work in a fast-paced environment

Job description

Overview

The opportunity: Air Canada is looking for Customer Experience Specialists to join our team at the Quebec City airport. In this customer-facing position, you will play an important part in ensuring that all flights are ready for secure and on-time departures by customers at the airport through each touch point of their journey.

If you’re enthusiastic, caring, and love working with people then you could be just moments away from landing your perfect role.

Video: Take a look at this video to find out more about the Customer Experience Specialist role: https://youtu.be/aTKy5mJ3fdE

Responsibilities

• Conduct passenger check-in, and prepare and issue boarding passes
• Assist pre-boarding passengers and provide information on flight schedules and routes
• Assist customers requiring special assistance throughout the customer journey, ensuring their timely and safe transport to their designated gates or baggage claims
• Active movement throughout the airport to attend to the assigned work area

Benefits

• Air Canada staff love to travel and we have one of the most generous employee travel programs in the industry. You will be eligible for travel privileges for yourself and other eligible persons once you’ve completed twenty-eight (28) weeks of service.
• We value your wellbeing which is why we offer a wide variety of benefit plans, including health and dental, for you and your family
• Training and development tools to help unlock your full potential.

Qualifications

Skills and experience required

• Availability to attend and successfully pass a five (5) to seven (7) weeks full-time paid training program
• Availability to work rotating shift patterns over a 24-hour period (including weekends and holidays)
• Ability to walk long distances and stand for long periods
• Ability to lift, push, and pull, and provide wheelchair assistance to customers with reduced mobility
• The ability to work within strict timelines in order to maintain on-time performance
• Ability to adhere to Air Canada’s attendance and grooming standards
• Previous customer service experience with strong interpersonal skills
• Excellent communication and teamwork skills
• Strong ability to solve problems and find solutions, in line with the guidelines and policies
• Safety and security conscious
• Demonstrate punctuality and dependability to support overall team success in a fast-paced environment.
• Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position
• Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations. Please refer to Transport Canada site for more details.

Linguistic Requirements

Priority will be given to candidate's bilingual in English and French. Moreover, strong consideration will also be given to candidates fluent in English and one or more of the preferred languages: Japanese, Korean, Cantonese, Mandarin, Spanish, Italian, German, Arabic, Hebrew, Portuguese, Greek, Hindi, Punjabi. Air Canada, operating in a global industry and serving customers from all over the world, strives to offer all of its customers a positive and memorable travel experience.

Let your career take flight

Don’t miss out on this exciting opportunity to be a part of the growth and expansion of Canada’s largest airline. Come onboard with us and watch your career take flight.

Diversity and inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success.

As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Tenure

Employees with twelve (12) months or more in their current role may apply for this position. Unionized employees must refer to the rules of their applicable collective agreement.

Air Canada thanks all candidates for their interest; however, only those selected to continue in the process will be contacted