Bilingual Customer Advisor - 24/7 Parking Operations

Precise ParkLink; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company in parking solutions is seeking a Bilingual Customer Service Representative / Monitoring Agent in Toronto. This full-time role involves managing calls, providing technical support, and ensuring smooth operations across various parking facilities. Candidates should possess strong bilingual communication skills, with a focus on customer satisfaction and technical proficiency in handling calls and inquiries.

Qualifications

• Minimum 2 years of customer service experience, preferably in a technical or support-driven environment.
• Ability to handle sensitive customer and company information with discretion.
• Strong computer and keyboarding skills, including a minimum typing speed of 30 words per minute.

Responsibilities

• Log all incoming calls into the Customer Service Systems and determine the appropriate action.
• Track Company Vehicles and provide real-time support to customers at various parking locations.
• Maintain accurate call logs and address customer inquiries regarding parking, permits, and disputes.

Skills

Attention to detail

Problem-Solving

Technical proficiency

Bilingual communication

Customer service

Tools

Microsoft Office

Job description

A leading company in parking solutions is seeking a Bilingual Customer Service Representative / Monitoring Agent in Toronto. This full-time role involves managing calls, providing technical support, and ensuring smooth operations across various parking facilities. Candidates should possess strong bilingual communication skills, with a focus on customer satisfaction and technical proficiency in handling calls and inquiries.