Bilingual Credit Management Resolution Officer

0000050007 Royal Bank of Canada; City of Moncton; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading financial institution in Canada seeks a Credit Management Officer to provide clients with financial advice and payment solutions. This role requires strong communication skills and the ability to engage clients empathetically. As a key player in the team, you'll help maintain client loyalty and navigate their financial challenges. Bilingualism in English and French is essential for this position. Flexible work arrangements are available.

Benefits

Comprehensive Total Rewards Program

World-class training program

Excellent career development opportunities

Qualifications

• Proven interpersonal, communication, and problem resolution skills.
• Ability to build rapport while offering solutions.
• Desire to build exceptional client experiences.
• Flexibility to work various shifts Monday to Saturday.

Responsibilities

• Engage with clients regarding outstanding payments.
• Educate clients on credit solutions and negotiate payment arrangements.
• Respond empathetically to client inquiries.
• Maintain relationships with partners to work effectively.

Skills

Interpersonal skills

Communication skills

Problem resolution skills

Bilingualism (English and French)

Job description

Overview

You are an officer within our Credit Management and Recoveries team acting as an RBC ambassador delivering an exceptional client experience by offering financial advice & payment solutions during their time of need. You champion the RBC brand and provide support to our clients as they interact with us in a variety of ways. If you have strong communication skills, are inquisitive and are passionate about building client loyalty & trust, come build a long-term career with RBC. This is a full time and shift oriented role that offers flexible work arrangements. Our centers are located in Meadowvale, Montreal & Winnipeg. As Canada’s leading financial institution, we are committed to safe banking and provide support to ensure your success in this critical role. National Opportunity for qualified bilingual candidates outside of centre locations.

What will you do?

• Engage with clients through outbound calls regarding outstanding payments on their credit cards, personal and business accounts
• Educate & provide advice on credit solutions, negotiate tailored payment arrangements for overdue accounts to meet client’s financial obligations
• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering solutions based on client’s financial situation
• Resolve problems at first point of contact in a friendly and helpful manner and maintain relationships with partners to work as one RBC
• Contribute to team results by supporting all colleagues to be successful in meeting client needs
• Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests

What do you need to succeed? Must-have

• Proven interpersonal, communication and problem resolution skills
• Ability to build rapport while offering the right solutions for our clients while mitigating risk
• Desire to build exceptional client experiences, passionate and curious to help clients meet their needs and solve their concerns
• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs
• Flexibility to work various shifts that meet our clients’ needs Monday to Friday 8AM-11PM EST and Saturday 8AM-7PM EST

Nice-to-have

• Past experience in a customer service role where you provided a variety of needs-based solutions
• Negotiation skills
• Experience working in a team and metrics-based performance environment
• Previous experience working in a Contact / Call Centre and in a fast paced financial and / or service industry
• Fluency in Cantonese and / or Mandarin to serve clients in the community with those language needs

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team

Details

HYBRIDENT Job Skills Additional Job Details

Address : 7101 AV DU PARC, MONTRÉAL

City : MONTRÉAL

Country : Canada

Work hours / week : 37.5

Employment Type : Full time

Platform : PERSONAL & COMMERCIAL BANKING

Job Type : Regular

Pay Type : Salaried

Posted Date : 2025-05-09

Application Deadline : 2025-09-30

Note : Applications will be accepted until 11:59 PM on the day prior to the application deadline date. RBC is committed to an inclusive workplace that has diverse perspectives and is dedicated to providing equal opportunity employment.

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