Bilingual Clinical Manager

Shoppers Drug Mart; Remote; CAD 100,000 - 132,000; Full time

Job summary

A leading pharmacy chain is seeking a Bilingual Clinical Manager to oversee a national team of nurses. You will drive quality patient care while customizing solutions tailored to physician needs. The role demands extensive clinical experience and requires strong leadership, organizational skills, and bilingual communication abilities. This full-time position in Mississauga offers a competitive salary ranging from $100,000 to $132,000 annually, alongside a comprehensive benefits package and a supportive work environment.

Benefits

Competitive salary

Comprehensive benefits package

Employee discounts

Professional training and development

Qualifications

• 7+ years direct clinical experience with 5+ years in a supervisory role.
• Knowledge of Canadian health systems and Specialty Pharmacy services.
• Proficient in computer use with excellent customer service.

Responsibilities

• Lead and mentor a team of nurses nationally.
• Customize physician needs for patients.
• Monitor and improve patient care services.
• Coordinate training for new staff.
• Manage case management activities and expenditures.

Skills

Bilingual communication (English/French)

Leadership

Patient care

Organizational skills

Customer service

Education

BScN (preferred)

Registered Nurse License

Job description

Location

1685 Tech Ave, Mississauga, Ontario, L4W 0A7

Remote

About Shoppers Drug Mart

At Shoppers Drug Mart, we’re innovating health and wellness across Canada. From prescriptions to walk‑in clinics and a beloved loyalty program, we’re caring for and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop – it’s a great place to work. We’re committed to building a talented team that champions collaboration, kindness, and inclusivity. Join us and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Bilingual Clinical Manager

Why work at Specialty Health Network

Specialty Health Network (SHN) is a growing division of Shoppers Drug Mart with a strong entrepreneurial spirit. SHN prides itself on an awesome work culture and fun environment! We offer competitive salaries, a great benefit package, Shoppers Drug Mart discount, Goodlife gym discount, RRSP/Pension plans, employee share ownership plan, professional training and development, and many more perks.

Why work at Shoppers Drug Mart

Acting as consultants, you will support internal customers and the Associate‑Owners, gaining experience unique to the retail industry while working for an award‑winning national brand. Benefits include a purchase discount program, competitive pay, and online learning through Academy.

Responsibilities

• Lead, mentor, and coach a team of professional nurses – nationally, ensuring they have the support and tools necessary to provide excellent patient care.
• Ensure prescribing physician needs are customized and met.
• Continuously monitor, evaluate, and refine services to maximize cost effectiveness and best practice patient care.
• Forecast and allocate resources to support geographical needs of the program.
• Plan and coordinate training for new staff, maximizing individual effectiveness through further training opportunities.
• Work collaboratively with clinical leadership to develop operational procedures, work instructions, and ensure adherence to company policy.
• Establish performance standards, drive execution, and monitor achievement of all case management activities.
• Review and approve case management expenditures.
• Participate as a key member of the clinical leadership team.
• Represent case management as a subject matter expert in business development opportunities.
• Collaborate with all business units.
• Ensure effective use of resources and anticipate and lead change initiatives.
• Align all team efforts to deliver high‑quality customer service and record and report adverse events and product complaints.
• Act as a delegate for the Senior Manager, Clinical Services when required.
• Manage and deliver business objectives defined for the case management team.
• Maximise service delivery by establishing and measuring metrics such as speed of answer, service level, abandoned call rate, quality, and overall customer experience.
• Drive continuous quality improvement for each team member.
• Identify program improvement suggestions in keeping with Client Marketing Strategy, and assist all teams with delivering success on these strategies.
• Participate in client meetings as required.
• Ensure adverse events (AE) and product technical complaints (PTC) are reported immediately or as soon as possible upon becoming aware of the event.

Requirements

• Registered nurse with a current license in the province(s) of employment; BScN preferred.
• 7 or more years of direct clinical experience; a minimum of five years of supervisory experience leading a team of professional nurses.
• Previous case management experience is an asset.
• Excellent written and spoken communication skills in English; bilingual French/English is an asset and mandatory depending on territory.
• Knowledge of Canadian and provincial health systems; knowledge of Specialty Pharmacy services.
• Proficient in computer use and excellent customer service skills.
• Strong organizational skills with the ability to multitask and adapt to a changing, fast‑paced environment with multiple priorities.
• Some travel required; use of an insured automobile for work and a valid driver’s license.

How You’ll Succeed

At Shoppers Drug Mart, we are always looking for great people to strengthen our culture. We believe that exceptional people embody our values, are authentic, build trust, and create connections. If this sounds like you and you’re open‑minded, receptive to change, and ready to take on the challenges of a dynamic retail work environment, apply today.

Employment Type

Full‑time

Type of Role

Regular

EEO Statement

Shoppers Drug Mart views diversity in Canada as a national pride and strength. Our priority is to reflect the growing diversity of our country through the people we hire, our corporate culture, and our products. Accommodations are available upon request for people living with disabilities during the recruitment, assessment, and post‑employment process. In addition, we believe in the importance of complying with the law. Compliance with laws is part of our Code of Conduct, which outlines the expectations of our customers and stakeholders of us.

Apply

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Salary

Hiring range: $100,000 – $132,000 per year.