Bilingual Client Service Specialist- November 2025

Tangerine; City of Moncton; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading digital bank in Canada is seeking a Bilingual Client Service Specialist to provide exceptional support to clients in Moncton, New Brunswick. This role involves engaging with clients, educating them on financial products, and resolving their issues efficiently. Candidates must be fluent in both English and French. This full-time position offers career development opportunities and various employee benefits.

Benefits

Access to online and in-person courses

Diverse and inclusive work environment

Employee benefits and savings programs

Workspace flexibility

Qualifications

• Bilingual (French and English) required.
• Must have strong communication skills.
• Experience in customer service is an asset.

Responsibilities

• Deliver friendly service to clients through various channels.
• Recommend products based on client's financial needs.
• Educate clients on financial products and services.
• Drive resolution of client issues on first contact.

Skills

Strong English and French communication skills

High curiosity to meet clients’ needs

Passion for providing exceptional client experience

Strong problem solving and conflict resolution capabilities

Ability to learn contact centre technology quickly

Strong time management and organizational skills

Experience in retail, sales or customer service

Job description

Overview

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning client service. We value diversity and the belonging of our Orange culture, with a focus on empowering employees and supporting development within a large and growing Indigenous community and Employee Resource Groups. We encourage you to bring your true self to work.

Bilingual (French and English) Client Service Specialist - Tangerine

As Canada’s leading digital bank, Tangerine technology is at the heart of what we do. We redefine digital banking and continuously evolve through progressive technology and collaboration.

Are you ready to take on new challenges and grow in your career with an established disruptor? If so, join us to help redefine the Canadian banking landscape.

What You Will Be Doing

• Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment.
• Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
• Educate clients on a wide range of financial products (e.g., Chequing/Savings accounts) and on self-service channels to enable clients to serve themselves online.
• Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.

Hiring & Training Details

• This position is in office in Moncton, New Brunswick.
• Position Start Date: November 2025
• Position Status: Full-time (37.5 hours)

Work Shift Details

• Must be available to attend training in person, in full for 11 weeks. Flexibility in working morning, afternoon and evening shifts including weekends and statutory holidays between 7 am and 12 am (midnight).

Skills

• Strong English and French, both oral and written communication skills
• High curiosity to help meet clients’ needs and build solutions
• Passion for providing an exceptional client experience
• Strong problem solving and conflict resolution capabilities
• Ability to learn and adapt quickly to contact centre technology
• Strong time management and organizational skills
• Experience in retail, sales or other customer service environment is an asset

What’s in it for you?

• You will be part of a diverse and inclusive team of client-focused go-getters looking to learn from each other in an environment that celebrates and recognizes success.
• You will have access to thousands of online and in-person courses to shape your career growth with support from diverse industry leaders.
• You will receive Tangerine benefits to support your future savings and total wellbeing (benefits subject to eligibility).
• You belong here; bring your true self to work.
• Workspace flexibility and the excitement of working at the official Bank of the Toronto Raptors.
• Tangerine employees participate in Scotiabank’s pension & benefits programs (available to permanent employees).

Location: Moncton, New Brunswick, Canada

At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

EEO statement: If you require accommodation during the recruitment and selection process, please let our Recruitment team know.