Bilingual Care Coach (English/French) — Remote

Sitel; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer support firm in Canada is seeking a Bilingual Care Coach to provide professional support to clients. Your role will involve assessing needs and delivering tailored assistance while demonstrating empathy and active listening. Applicants should have a Bachelor's degree in Social Services and at least one year of experience in counseling. This position offers a remote work option and a competitive hourly rate of $26.00 plus an additional $2.50 for bilingual coaches.

Benefits

Comprehensive Benefits

Hands-On Training

Supportive Community

Equipment Provided

Flexible Work from Home

Wellness Program

Qualifications

• 1 year of recent experience in counseling or coaching in a mental health or addiction setting.
• Practical experience with Motivational Interviewing techniques.
• Familiarity with mental health and addiction treatments.

Responsibilities

• Provide professional support to clients through inbound and outbound communication channels.
• Assess client needs and deliver tailored assistance.
• Effectively de-escalate crisis situations.

Skills

Motivational Interviewing

Cognitive Behavioral Therapy (CBT)

Active Listening

Crisis Management

Bilingual Proficiency (French and English)

Education

Bachelor's degree in Social Services

Job description

A leading customer support firm in Canada is seeking a Bilingual Care Coach to provide professional support to clients. Your role will involve assessing needs and delivering tailored assistance while demonstrating empathy and active listening. Applicants should have a Bachelor's degree in Social Services and at least one year of experience in counseling. This position offers a remote work option and a competitive hourly rate of $26.00 plus an additional $2.50 for bilingual coaches.