Bilingual Call Centre Representative

Centurion Asset Management; Toronto; On-site; CAD 30,000 - 60,000; Full time

Job summary

A reputable property management firm located in Toronto is looking for a Bilingual Call Centre Representative. The role involves managing inquiries from residents, maintaining communication standards, and organizing appointments. Ideal candidates will have strong customer service experience, be bilingual in English and French, and be committed to providing excellent service. This position requires full availability across various shifts, as well as strong organizational and interpersonal skills.

Qualifications

• Minimum 2 to 3 years of customer service experience in a retail environment.
• Ability to work days, evenings, and weekends.
• Strong typing skills and computer knowledge.

Responsibilities

• Handle inquiries from prospective and current Residents professionally.
• Organize visitor appointments using Microsoft Outlook.
• Follow up with leads and manage communication in Lead Managing.

Skills

Customer service excellence

Exceptional communication

Interpersonal skills

Organizational skills

Bilingual (English and French)

Job description

Who We Are

Centurion Asset Management Inc. is a recognized leader in the Investment and Property Management industries. Providing quality investments and housing for all its clients, our experienced team comprised of more than 435 Employees is a core component of Centurion’s success since 2003. Centurion Apartment Real Estate Investment Trust ("REIT") owns more than 22,000 multi‑family apartment units and student housing beds across 46 cities in Canada and the United States. Since day one, our goal has been to provide Residents and their families with clean, safe, and comfortable homes. The REIT provides investors an opportunity to invest in a diversified portfolio of rental apartments and student housing properties, as well as mortgage and equity investments in property developments, across Canada and the United States and participate in the profits derived from them.

Our Mission

Our mission is to be sought after as a leading‑edge, reputable, multi‑disciplinary alternative asset manager; to capitalize on opportunities in new and interesting investment strategies that meet our mission to Investors; and to embrace change, experimentation, innovation and learning from failure to make continual improvements that drive our success and keep us ahead of our competitors.

Our Values

Our core values can be summarized by the acronym RISE: Respect for our Investors, our Residents, Co‑workers, Partners and Communities; Integrity in everything we do, demonstrating sincerity, honesty and the will to do it right; Simplicity free of pretension and hassle, full of value and common sense; and Excellence in offering all our Clients and Partners exceptional products and services quality, as well as providing our Employees with an excellent workplace.

Overview

Reporting to the Associate Director of Call Centre Operations, the Bilingual Call Centre Representative is responsible for the professional handling of all prospective and current Resident telephone and email inquiries.

The Bilingual Call Centre Representative is accountable for the organization of all visitor showings, the tracking of all Leads and Wait Listed prospects, the updating of available apartment postings on internet listing services and social media websites, and the preservation of communication with prospective Residents in accordance with the established customer service standards of Centurion Asset Management Inc. | Centurion Property Associates Inc.

Responsibilities

Relationship Development

Develop and foster positive relationships with internal and external stakeholders. Ensure proactive timely resolution of all prospective and current Resident inquiries.

Customer Service

Professionally and courteously handle all previous, prospective and current Resident inquiries, feedback, complaints, or concerns. Ensure a high level of professionalism is achieved through constant and consistent attention to Centurion’s Vision, Mission, and Values. Promote a strong sense of community.

Ongoing Operations

Answer all prospective and current Resident inquiries, providing related information and forms when required. Organize and book visitor appointments in a targeted environment in Microsoft Outlook and Lead Managing. Obtain all prospective Resident information using the provided script and enter all Leads, including those gathered through email, telephone, or building Guest Cards, into Lead Managing. Place all requesting prospective Residents onto the Waiting List and follow up with them regularly to keep them up‑to‑date on the status of availability; removing from the list prospective Residents who are no longer in need of the apartment. Follow up with outbound rental inquiries through various leads. Follow up with Leads and update their current status in Lead Managing. Promote Centurion’s Value Proposition. Complete weekly variance reporting and other reports as assigned. Complete other duties as assigned.

Requirements

• Must have full availability to work days, evenings and weekends;
• A passion for excellence in customer service delivery and highly motivated!
• Minimum 2 to 3 years of customer service experience in a retail environment;
• Exceptional communication and interpersonal skills;
• Excellent organizational skills with an aptitude for multi‑tasking;
• Strong typing skills and computer knowledge;
• Fluently bilingual, written and spoken, in English and French; and
• Knowledge of other languages considered an asset.

Centurion is an inclusive and equal opportunity Employer committed to creating a positive, supportive and inclusive environment for all Employees. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code and all other applicable provincial rules and regulations, Centurion will provide accommodations throughout the recruitment and selection process to applicants with disabilities, as requested. This posting is for an existing job vacancy.