Bilingual Advisor Support Specialist

Manulife; Southwestern Ontario; Hybrid; CAD 58,000 - 98,000; Full time

Job summary

A leading international financial services provider is seeking an Advisor Support Analyst based in Southwestern Ontario. This role requires expertise in customer service, managing service-related escalations, and excellent communication skills. Bilingual in French and English is essential to support a diverse clientele. The position offers a hybrid working arrangement, with a salary range between $58,275 and $97,125 CAD, depending on market conditions and qualifications. Additionally, the company offers a comprehensive benefits package including health, dental, and retirement savings plans.

Benefits

Comprehensive health and dental benefits

Mental health support

Retirement savings plans

Generous paid time off program

Qualifications

• Minimum of 3 years customer service experience in a fast-paced environment.
• Proven success in delivering excellent service.
• Familiarity with Manulife Wealth applications and communication tools.

Responsibilities

• Resolve service-related escalations through thorough investigation of inquiries.
• Support advisor inquiries and maintain high customer satisfaction levels.
• Analyze complex issues and mitigate business risks.

Skills

Excellent communication skills

Problem-solving ability

Customer service experience

Bilingual (French & English)

Ability to manage competing priorities

Job description

A leading international financial services provider is seeking an Advisor Support Analyst based in Southwestern Ontario. This role requires expertise in customer service, managing service-related escalations, and excellent communication skills. Bilingual in French and English is essential to support a diverse clientele. The position offers a hybrid working arrangement, with a salary range between $58,275 and $97,125 CAD, depending on market conditions and qualifications. Additionally, the company offers a comprehensive benefits package including health, dental, and retirement savings plans.