Bi-lingual Customer Care Representative (French & English)

Sonova Group; City of Miramichi; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Miramichi, New Brunswick seeks a Bilingual Customer Care Representative fluent in French and English. You will be responsible for greeting clients, conducting device maintenance, and collaborating with insurance for third-party billing. The ideal candidate will possess strong problem-solving skills and a passion for customer service. The role offers competitive wages, a comprehensive benefits package, and opportunities for personal and professional growth. Don't miss this chance to make a meaningful impact in people's lives.

Benefits

Competitive starting wage

Extended Health Benefits Package

3 weeks vacation

6 personal days

Monthly Bonus eligibility

Education sponsorship

Qualifications

• Proven track record of success reconciling accounts receivables.
• Ability to learn and adapt to new skills and knowledge.

Responsibilities

• Greet clients and ensure a smooth visit.
• Conduct cleanings and minor repairs on devices.
• Work with insurance companies for third-party billing.

Skills

Bilingual French & English customer service

Critical thinking

Creative problem solving

Growth mindset

Account reconciliation

Job description

Bi-lingual Customer Care Representative (French & English)

Are you passionate about providing customer service that exceeds client expectations? Are you comfortable in a fast-paced retail clinic environment, and looking for an opportunity to make a difference?

If so, a career with Avenir Hearing as a Billingual Customer Care Representative may be right for you!

Why Join Our Team

We're growing! Avenir Hearing is part of Connect Hearing Canada, which is the strongest and leading hearing care provider with a network of clinics across Canada and is a part of the Sonova family of brands. We are committed to cultivating a diverse and inclusive workplace for everyone.

Our Miramichi, New Brunswick clinic is actively seeking a fully French-English Bilingual candidate to work as a Customer Care Representative!

At a high level, you will:

• Greet our clients when they arrive and ensure a smooth visit during their time with us
• You will receive training to work with insurance companies on successful third-party billing operations
• Conduct cleanings, product maintenance, and minor in-clinic device repairs. We don’t expect you to know this now - we will provide training for this!

We would love to hear from you if:

You think critically, creatively, and strategically when establishing customer needs and developing solutions

You want to make a difference in people’s lives

You have a proven track record of success reconciling accounts receivables

You love to learn. You have a growth mindset and are passionate about growing your knowledge and skills.

You have a "Can-Do" attitude and approach, allowing you to thrive within an organization focused on results and accountability

Here are just some of the benefits we offer:

• Competitive starting wage based on full-time employment
• Extended Health Benefits Package from day one
• 3 weeks vacations to start, increasing with tenure
• 6 days of personal time in your first year
• Additional days off, including your Birthday!
• Eligible for Monthly Bonus
• Growth and development opportunities including education sponsorship

How to Apply?

Don\'t think you meet all the criteria? If you are willing to go all in and learn, we would still love to hear from you! Send us your resume.

We look forward to reviewing your application!

Connect Hearing Canada is committed to ensuring that its teams reflect the diversity of our community, and those that we serve. We are an equal opportunity employer, welcoming applications from all qualified individuals to join us as part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.