Benefits Administrator

The Talent Company; Toronto; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

An organization in the benefits administration sector is seeking a Benefits Administrator to provide front-line support to plan members and manage benefits administration functions. This role involves responding to member inquiries, processing enrolments, and providing general support to the benefits team. The ideal candidate will have post-secondary education in Business Administration and at least 3 years of relevant experience. This position offers flexible working hours, including remote work with occasional in-office requirements in Toronto.

Benefits

Professional development opportunities

Work-life balance

Qualifications

• Minimum of 3 years of progressive experience in group benefits administration.
• Experience managing benefit enrolments and member data.

Responsibilities

• Serve as the first point of contact for member inquiries.
• Process enrolments, terminations, and member updates.
• Provide general administrative support to the benefits team.

Skills

Strong customer service focuses

Advanced proficiency in Microsoft Excel

Excellent attention to detail

Strong analytical skills

Highly organized

Strong written and verbal communication skills

Adaptable and proactive

Education

Post-secondary education in Business Administration

Tools

Microsoft Office Suite

Job description

Overview

Our client delivers a comprehensive benefits program guided by a Board of Trustees and supported by a skilled team of professionals. The organization delivers a program that is equitable, continuously evolving, and competitive within the broader benefits landscape. They are committed to providing a best-in-class experience, ensuring plan members receive the support they need, when they need it, with care and integrity at the heart of everything they do.

Position Summary

The Benefits Administrator provides front-line support to plan members and executes core benefits administration functions. Reporting to the Director of Benefits and working collaboratively within a team environment, this role ensures the efficient delivery of member services and supports the broader benefits team through a variety of administrative responsibilities.

Responsibilities

• Serve as the first point of contact for member inquiries via phone, email, and online, delivering prompt, courteous, and knowledgeable responses.
• Address a wide range of benefit-related questions, including coverage details, life event changes, salary updates, and plan navigation.
• Maintain accurate and up-to-date member data across internal systems and external provider platforms.
• Process enrolments, terminations, and member updates; coordinate monthly premium reconciliation and reporting.
• Monitor member premium arrears, issue notices, and collaborate with Finance staff to ensure accurate tracking and resolution.
• Support dependent audits, member communications, and compliance tracking.
• Provide general administrative support to the benefits team, including document preparation, scheduling, and file management.
• Assist in the development of member education materials and participate in cross-functional projects.
• Prepare financial and membership reports, reconcile contribution files, and support wellness and retirement plan administration.
• Handle sensitive information with discretion, professionalism, and confidentiality.

Qualifications

• Post-secondary education in Business Administration, Human Resources Management, or a related discipline.
• Minimum of 3 years of progressive experience in group benefits administration, insurance, or a related analytical role.
• Experience managing benefit enrolments, terminations, and member data in a high-volume environment.

Skills

• Strong customer service focuses, with empathy, clarity, and professionalism.
• Advanced proficiency in Microsoft Excel, Word, Outlook, and PowerPoint; familiarity with HRIS systems and membership databases.
• Excellent attention to detail, accuracy, and compliance with privacy standards.
• Strong analytical skills with the ability to interpret data and support reporting needs.
• Highly organized with the ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills; collaborative and team oriented.
• Adaptable and proactive in a fast-paced, evolving environment.
• Trusted to handle confidential information with maturity and integrity.

The ideal candidate is a proactive self-starter who thrives both independently and in a collaborative setting. This role is well-suited to individuals who excel in dynamic, fast-paced environments and are committed to delivering high-quality service.

This role offers a collaborative and growth-oriented environment, promoting professional development and work-life balance. 35 hours per week with occasional requirement for overtime. While this is a remote position, occasional in-office work is required in Toronto.

This job description represents the general responsibilities and duties of our client’s position but should not be construed as an all-inclusive detailed job description.

Confidentiality Note

This search is being conducted confidentially. Details regarding the organization and its operations will be shared with qualified candidates during the interview process.

At The Talent Company, we recognize the value of different perspectives and experiences to prompt innovation, spark creativity, and solve problems. As an equal employment opportunity organization, we do not discriminate against any employee or applicant for employment based on race, Aboriginal peoples, members of visible minorities, sex, age, national origin, religion, sexual orientation, gender identity, persons with disabilities and all other categories protected by law.

We are committed to Equal Opportunities and welcome applications from all sections of the community. Please let us know if an adjustment or adaptation is required at any stage to support you during the recruitment journey.