Bell Person - Part Time

Hilton Worldwide, Inc.; Toronto; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading global hotel chain in Toronto is seeking a part-time Bell Person to deliver outstanding guest service by managing luggage and responding to requests. The ideal candidate will possess a positive attitude, strong communication skills, and the ability to work flexible hours. Responsibilities include greeting guests, transporting luggage, and ensuring guest satisfaction. The company offers a competitive benefits package, emphasizing integrity and teamwork among its team members.

Benefits

Competitive benefits package

Discounts on Hilton products and services

Qualifications

• Must demonstrate commitment to respond to guest requests and deliver high levels of service.
• Previous experience as a bell person is advantageous.
• Ability to work on own and as part of a team.

Responsibilities

• Greet and escort arriving and departing guests.
• Retrieve and transport guest luggage.
• Respond to guest inquiries in a timely manner.
• Organize and store luggage according to guidelines.
• Maintain equipment appearance and functionality.

Skills

Positive attitude

Communication skills

Ability to work flexible hours

Ability to work under pressure

Teamwork

Commitment to service

Valid Driver's License

Job description

Bell Person - Part Time

(Job Number: HOT0C6XK)

Work Locations

Hilton Toronto 145 Richmond Street West Toronto M5H 2L2

A Bell Person is responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Summary of Responsibilities:

As a Bell Person, you would be responsible for transferring and storing luggage and responding to guest requests in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
• Assist in the maintenance, appearance and functionality of equipment

What are we looking for?

• Positive attitude and communication skills
• Ability to work flexible hours
• Ability to work under pressure
• Ability to work on own and as part of a team
• Commitment to respond to Guest requests and deliver high levels of service
• Valid Driver's License

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience as a Bell person
• Previous experience working within a hotel

What will it be like to work at Hilton?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

• Living the Values
• Quality
• Productivity
• Customer Focus
• Teamwork

What Benefits will I receive?

You will be offered a competitive benefits package. As a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

ACCESSIBILITY

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at [e-mail] or call 1-844-217-AODA.

Job: Guest Services, Operations, and Front Office