Bell Canada Customer Service Representative (Entry Level)

Mashreq Bank; Canada; On-site; CAD 30,000 - 60,000; Full time

Job summary

A major telecommunications company is seeking enthusiastic individuals for an Entry-Level Customer Service Representative role. This position helps customers resolve issues and provides product support through phone, chat, or email. Ideal for new graduates or those starting a career in telecom. Offers competitive pay and benefits, with flexibility in work hours and potential remote options.

Benefits

Competitive hourly wage

Full benefits (health, dental, vision, life insurance)

Paid vacation and holidays

Employee discounts on products and services

Internal promotion and career development programs

Diverse and inclusive work environment

Qualifications

• High school diploma required; post-secondary education an asset.
• Excellent verbal and written communication in English and/or French.
• Good computer skills (typing, multitasking, navigating systems).
• Ability to stay calm and courteous under pressure.
• Team-oriented with a strong desire to help others.
• Flexibility to work shifts, including evenings and weekends.

Responsibilities

• Respond to incoming customer inquiries about products and services.
• Troubleshoot issues related to mobile, internet, TV, or home services.
• Provide clear, professional, and helpful communication.
• Promote relevant solutions and services when appropriate.
• Record call details and follow up where necessary.
• Meet quality, productivity, and customer satisfaction targets.

Skills

Excellent verbal and written communication in English and/or French

Good computer skills

Team-oriented

Ability to stay calm under pressure

Education

High school diploma

Post-secondary education

Job description

Job Title: Customer Service Representative – Entry Level

Company: Bell Canada
Location: Remote or On-site (varies by region across Canada)
Job Type: Full-Time / Part-Time | Permanent
Salary: $17 – $22 per hour (based on location & shift)
Start Date: Immediate or based on availability

About the Role

Bell Canada is seeking enthusiastic, customer-focused individuals to join its support team as Entry-Level Customer Service Representatives. In this role, you will be the first point of contact for Bell customers, helping resolve issues and providing product support — via phone, chat, or email.

This is an ideal opportunity for new graduates, students, or anyone looking to start a career in telecom and customer care.

Responsibilities:

• Respond to incoming customer inquiries about Bell products, services, and billing

• Troubleshoot issues related to mobile, internet, TV, or home services

• Provide clear, professional, and helpful communication

• Promote relevant Bell solutions and services when appropriate

• Record call details and follow up where necessary

• Meet quality, productivity, and customer satisfaction targets

Requirements:

• High school diploma required; post-secondary education an asset

• Excellent verbal and written communication in English and/or French

• Good computer skills (typing, multitasking, navigating systems)

• Ability to stay calm and courteous under pressure

• Team-oriented with a strong desire to help others

• Flexibility to work shifts, including evenings and weekends

Equipment & Training:

• Paid training (typically 2–3 weeks) provided by Bell

• If remote: must have a quiet home workspace and high-speed internet

• Bell may provide equipment or a stipend, depending on the location

Benefits:

• Competitive hourly wage

• Full benefits (health, dental, vision, life insurance)

• Paid vacation and holidays

• Employee discounts on Bell products and services

• Internal promotion and career development programs

• Diverse and inclusive work environment

How to Apply:

Apply directly through Bell Canadas official careers.

You can also find roles through hiring partners like Nordia, 24-7 Intouch, or Alorica that support Bells customer operations.