Behavioural Personal Support Worker

LOFT Community Services; Aurora; On-site; CAD 52,000 - 54,000; Full time

Job summary

A charitable organization supporting vulnerable individuals is looking for a Behavioural Personal Support Worker to provide care to seniors demonstrating responsive behaviours. This role involves working directly with clients in various settings and assisting in the development of behavioural support plans. Applicants should have a post-secondary education in Human Services and experience with older adults facing mental health challenges. This is a 12-month onsite contract based in York Region, Ontario.

Benefits

E-learning program

Professional development budget

Corporate Gym membership rate

Qualifications

• Completion of a post-secondary education in Human Services.
• Experience with vulnerable older adults who exhibit responsive behaviours.
• Knowledge of GPA, P.I.E.C.E.S., U-First, or willingness to receive training.

Responsibilities

• Provide direct care and support to seniors in various settings.
• Document observations and report data according to agency standards.
• Assist in the development of individual behavioural support plans.

Skills

Experience with vulnerable older adults

Good oral and written skills

Ability to organize and work with groups

Knowledge of crisis management

First Aid and CPR certification

Education

Post-secondary education in Human Services

Tools

Client information systems

Job description

Overview

Title of Job: Behavioural Personal Support Worker

Vacancies: 4

Date: January 23, 2026

Closing Date: February 8, 2026

Location: Aurora, ON - BSS @ Home Plus

Compensation: $52,109 - $53,400 Annually Prorated

Contract Duration: 12-Month Contract

Work Type: Onsite (Various program sites across Ontario Health Central and Toronto)

Job ID: 10549229

Existing or New Position: New

Who We Are

LOFT Community Services is a unique and dynamic charitable organization that supports people living with complicated issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. LOFT serves approximately 20,573 annually and provides 1,856 units of supportive housing. LOFT is one of Ontario’s largest mental health service providers of its kind and is a Nonprofit Employer of Choice™ Award (NEOC) recipient.

Job Summary

The Behavioural Support Personal Support Worker is part of a team that provides direct care, education and support to seniors who are demonstrating responsive behaviours that may be associated with various types of dementia, delirium, mental health, addictions or other neurological conditions who are living in the community (anywhere except long-term care settings) in the geographical areas of Ontario Health Toronto and Central. The PSW provides expertise and assistance with personal care and activities of daily living for persons served within the program with behavioural challenges. Working with the Psychogeriatric Case Manager and other members of the care team, the PSW will enhance the quality of life for individuals with responsive behaviours in hospital and/or transitional sites. The PSW is part of a team that provides behavioural support services to individual persons served, transitional management between health care providers and ongoing training for persons served, family, care-partners and clinicians.

The LTC@Home High IntensityBehaviour Support team provides direct care, education and support to older adults and their care partners who are demonstrating responsive behaviours/personal expressions that may be associated with various types of dementia, mental health, substance use or other neurological conditions who are designated as waiting placement into long term care. The team completes a comprehensive behaviour support assessment and creates a person-centered Behavioural Support Plan. Working as a member of an integrated team along side other home and community-care providers, the @Home team will support the individual when transitioning into long term care and works within the individuals own home.

What You Will Do

• Act as the Primary PSW for assigned client(s). Follow the weekly schedule of required visits
• Perform and record complete and accurate observation of client and their responsive behaviour during initials visits after being enrolled in the program. Assist in identifying triggers for the responsive behaviour
• Document activity according to agency standards in client information system and reports observational data using specified tools (ABO’s, Standard Behavior Questionnaire etc.)
• Assist the Psychogeriatric Case Manager and Behaviour Support Specialist in the development of a Behavioural Support Plan towards the management of responsive behaviours
• Actively practice the suggested interventions and continually adapt the interventions and strategies to ensure the best possible outcome for mitigating the responsive behaviours
• Use the agreed upon strategies to address responsive behaviors and report to other team members when responsive behaviors are escalating
• Accepts direction from the Psychogeriatric Case Manager regarding the Behavioural Support Plan and scheduling of visits to the person served
• Model the effective interventions/strategies to caregivers and/or family members using peer-to-peer mentoring
• Attend Behavioural Support Plan meetings/Discharge
• Participates in multi-disciplinary conferences, client care conferences, and staff development conferences
• Share responsibilities for client care by working together with other staff members
• Actively assist and support the transition of persons served to their next care destination
• Meet the needs of clients by communication, observation, and direct care
• Report any changes in conditions or abilities as well as any observations to the team as per Health Service Provider protocols
• Work in compliance with the Health and Safety Act and its regulations in performing duties in a safe manner and follow all health and safety policies, procedures, and legislation
• Follow standard infection control practices and enhanced precautions as instructed
• It is an expectation of the position that most of the work will be conducted in hospitals and compliance with their occupational health policies and protocols will be required (associated costs will be reimbursed)
• Complete other duties, from time to time, as assigned by the Director of Behavioural Support Services and/or Program Director

What You Bring

• Completion of a post-secondary education in Human Services (i.e., Personal Support Worker Certificate, Health Care Aide Certificate, Registered Practical Nurse Certificate)
• Experience with vulnerable, older adults and seniors with serious mental illness, cognitive and addiction challenges who exhibit responsive behaviours
• Knowledge of GPA, P.I.E.C.E.S., U-First or willingness to receive such training
• Sound understanding or and commitment to the principles of the Behavioural Supports Ontario Project
• Knowledge and proven experience working with clients in a PSR (Psychosocial Rehabilitation) approach
• Ability to organize and work with individuals and groups in the areas of assessment, problem solving and crisis management
• Ability to interact with clients in a positive and supportive manner
• Physically able to perform demanding body mechanics (i.e. lifting, transferring etc.)
• First Aid and CPR certification
• Good oral and written skills; excellent computer skills; ability to follow written and verbal instructions
• Ability to work effectively in a team environment
• Demonstrated effectiveness working with minimal supervision with proven reliability and trustworthiness
• Valid drivers’ license and access to own vehicle is required
• Ability to communicate in a different language, an asset

What We Offer

• E-learning program available all year round
• Starting vacation time above minimum standard
• Additional paid personal and paid sick days
• Professional development budget available to help you nurture and shape your career
• Corporate Gym membership rate with GoodLife Fitness
• Access to Perkopolis, a comprehensive corporate discount program
• Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion

Our Commitment to Diversity and Inclusion

LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who reflects that diversity. At LOFT, we hold the deep belief that skills and expertise can be cultivated in various ways. Therefore, even if you don’t perfectly align with every listed criterion but feel you could flourish in this role, we highly encourage you to apply.

• A satisfactory vulnerable sector check (VSC) is also required.
• This posting provides only a summary of the responsibilities and requirements for the position

Thanks for visiting our Career Page. Please review our open positions and apply to the positions that match your qualifications.

Note: This posting provides only a summary of responsibilities and requirements. A satisfactory vulnerable sector check (VSC) is required. LOFT is committed to accessibility and equal opportunity in employment. If you require accommodation during the application process, please contact [e-mail] or [phone].