Banquet Manager - C Hotel

Carmen's Group; Hamilton; On-site; CAD 50,000 - 65,000; Full time

Job summary

A leading hospitality venue in Hamilton is seeking a Banquet Manager to create memorable guest experiences and supervise service team members. The ideal candidate will have supervisory experience in hospitality and a strong guest-first mindset. Join a passionate team dedicated to delivering exceptional service and a supportive work environment. This position offers opportunities for growth and training.

Benefits

Pay on Demand – get paid when you need it

Global Hotel Discounts

Comprehensive Group RRSP & Health Benefits

Wellness Programs

Employee Recognition Programs

Qualifications

• 2-3 years of supervisory experience in hospitality/tourism; banquet or catering experience preferred.
• Able to work on a variable schedule including days, evenings, and weekends.

Responsibilities

• Create a memorable guest experience including menu execution, overall experience, and soliciting feedback.
• Supervise and coach all service team members, demonstrating superior customer service.
• Maintain high team engagement by upholding culture standards.

Skills

Leadership

Communication

Organizational skills

Guest-first mindset

Education

Post-secondary education in a related field

Tools

Smart Serve certification

Job description

Overview

Join the team behind Hamilton’s chicest retreat. The C Hotel by Carmen’s is a modern, stylish destination focused on exceptional service and unforgettable experiences. The hotel is part of Carmens Group, an award-winning hospitality leader with over 40 years of creating extraordinary moments.

Whether you’re welcoming guests at the front desk, keeping rooms spotless, coordinating events, supporting sales, or delivering memorable banquets, your role is key to creating the warm, polished experience that sets the C Hotel apart. You’ll join a close-knit, passionate team dedicated to making every guest feel truly cared for. If you’re detail-driven, people-focused, and ready to grow your career in a vibrant, fast-paced environment, the C Hotel is your next great opportunity.

Why Work for Carmens Group?

• Great Place to Work Certified
• Named Best Workplace in several award categories
• Most Trusted Executive Teams
• Best Places to Work in Hospitality & Retail
• Best Places to Work in Canada
• Best Workplaces for Women
• Best Workplaces for Mental Wellness
• Career coaching & growth opportunities
• Perks & Benefits
  • Pay on Demand – get paid when you need it
  • Global Hotel Discounts for your travels
  • Comprehensive Group RRSP & Health Benefits
  • Staff discounts at our restaurants
  • Wellness Programs & Staff Events
  • Employee Recognition Programs celebrating your achievements and milestones
  • Safe, inclusive and supportive workplace culture

Join a company that values your growth, wellbeing and passion – where your career is supported every step of the way.

What you will be doing

As a Banquet Manager, you’ll lead with professionalism, grace, and confidence to create an elevated guest experience. You will ensure the team is supported, encouraged to succeed, and that our inclusive and fun culture is maintained.

Your responsibilities will include

• Create a memorable guest experience including menu execution, overall experience, and soliciting feedback
• Supervise and coach all service team members, demonstrating superior customer service and living our purpose, vision, and values
• Assist with developing and delivering regular training to service team members
• Maintain up-to-date knowledge of industry trends and propose operational improvements
• Maintain high team engagement by upholding culture standards and providing regular feedback
• Oversee ordering of bar and event décor inventory
• Develop weekly staff schedules based on event bookings and labour budgets; approve timesheets for payroll
• Collaborate with People & Culture on recruitment, training, scheduling, coaching, and recognition
• Build strong relationships with guests and employees by maintaining a regular presence on the floor during key times
• Ensure compliance with statutory requirements for food and beverage operations and timely licensing applications
• Act as a Duty Manager for the hotel as required

What you bring

• 2-3 years of supervisory experience in hospitality/tourism; banquet or catering experience preferred
• Post-secondary education in a related field preferred
• Smart Serve certification
• Excellent leadership, communication, and organizational skills
• A guest-first mindset with a passion for delivering outstanding hospitality
• Able to work on a variable schedule including days, evenings, and weekends

About Carmens Group

We are Carmens Group—a Hamilton-born hospitality company with a mission to create extraordinary memories. Our venues include Carmens Event Centre, C Hotel, Hamilton Convention Centre, The Lakeview, Fig&Lemon Catering, Arlington Hotel, and Good Earth Food & Wine. We’re shaping the future of Southern Ontario’s event and culinary scene—one unforgettable experience at a time.

Are You Ready to Take the Lead?

If you’re a passionate service professional who thrives in fast-paced event environments and takes pride in creating unforgettable guest experiences, this is your moment. Apply today and let’s deliver something extraordinary—together.

Carmens Group makes certain there is an equal employment opportunity for all employees and applicants for employment. Carmens Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify People & Culture upon scheduling your interview.