Banking Customer Experience Specialist

BMO Financial Group; Brantford; On-site; CAD 34,000 - 45,000; Full time

Job summary

A leading financial institution in Ontario is looking for a Retail Banking Sales & Service Associate. The ideal candidate will provide exceptional service while assisting customers with their banking needs. Responsibilities include understanding customer requirements, facilitating transactions, and contributing to a collaborative branch environment. This position offers a salary range of $34,750.00 to $44,900.00 and requires a post-secondary degree or certification. Candidates with strong interpersonal skills and a commitment to customer satisfaction are encouraged to apply.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Discretionary bonuses

Qualifications

• No prior experience necessary; related post-secondary education is desirable.
• Ability to help customers with digital applications.
• Strong listening and problem-solving skills.

Responsibilities

• Identify customer needs and provide financial guidance.
• Support banking service requests and handle inquiries.
• Engage customers and manage banking transactions.

Skills

Customer service skills

Interpersonal skills

Social media proficiency

Problem-solving skills

Education

Post-secondary degree or certification

Job description

A leading financial institution in Ontario is looking for a Retail Banking Sales & Service Associate. The ideal candidate will provide exceptional service while assisting customers with their banking needs. Responsibilities include understanding customer requirements, facilitating transactions, and contributing to a collaborative branch environment. This position offers a salary range of $34,750.00 to $44,900.00 and requires a post-secondary degree or certification. Candidates with strong interpersonal skills and a commitment to customer satisfaction are encouraged to apply.