Banking Concierge & Customer Experience Specialist

BMO Financial Group; Whitby; On-site; CAD 34,000 - 48,000; Full time

Job summary

A leading financial institution in Whitby is seeking a passionate individual to join their Retail Banking Sales & Service team. You will deliver exceptional service to customers by identifying their needs and guiding them through financial solutions. Ideal candidates should possess strong interpersonal skills and a commitment to helping others. The role offers a salary range from $34,750 to $47,250, alongside a comprehensive benefits package, making it an excellent opportunity for those looking to start their career in banking.

Benefits

Health insurance

Tuition reimbursement

Retirement savings plans

Qualifications

• No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
• Confident use of social media, tablets, smartphones, online tools, and applications.
• Basic knowledge of specialized sales and business banking solutions.

Responsibilities

• Deliver exceptional service to customers and identify their needs.
• Initiate referrals to BMO specialists for complex situations.
• Handle customer requests for banking services seamlessly.

Skills

Interpersonal skills

Customer service

Digital tools proficiency

Problem-solving

Education

Post-secondary degree or certification

Job description

A leading financial institution in Whitby is seeking a passionate individual to join their Retail Banking Sales & Service team. You will deliver exceptional service to customers by identifying their needs and guiding them through financial solutions. Ideal candidates should possess strong interpersonal skills and a commitment to helping others. The role offers a salary range from $34,750 to $47,250, alongside a comprehensive benefits package, making it an excellent opportunity for those looking to start their career in banking.