Banking Client Experience Specialist

Canadian Imperial Bank of Commerce; Strathmore; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading financial institution in Strathmore is seeking a Client Service Representative to join their Personal and Business Banking Team. The role involves assisting clients with banking transactions and services, ensuring a meaningful client experience. The ideal candidate is client-focused, flexible, and adept in technology. Benefits include competitive pay, comprehensive support, and opportunities for personal growth within a dynamic workplace.

Benefits

Competitive salary

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Vacation offering

Social recognition program

Qualifications

• Flexibility to work banking center hours, including evenings and weekends.
• Ability to engage clients and provide meaningful solutions.
• Skilled in leveraging technology for client banking needs.

Responsibilities

• Help clients manage their accounts and assist with transactions.
• Listen to client issues and take accountability for resolution.
• Introduce clients to mobile banking applications.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading financial institution in Strathmore is seeking a Client Service Representative to join their Personal and Business Banking Team. The role involves assisting clients with banking transactions and services, ensuring a meaningful client experience. The ideal candidate is client-focused, flexible, and adept in technology. Benefits include competitive pay, comprehensive support, and opportunities for personal growth within a dynamic workplace.