Banking Client Experience Specialist

CIBC; Lethbridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading bank in Canada is seeking a Client Service Representative for its Lethbridge Banking Center. The role involves assisting clients with their banking needs and providing exceptional service. Ideal candidates will engage purposefully with clients, solve problems effectively, and leverage technology to enhance client interactions. The position requires full-time on-site attendance, flexible hours, and a passion for helping clients achieve their financial goals.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefits pension plan

Employee share purchase plan

Vacation offering

Qualifications

• Ability to engage clients and provide meaningful solutions.
• Strong problem-solving skills and accountability.
• Knowledge of banking products and digital services.

Responsibilities

• Assist clients with their day-to-day banking needs.
• Connect clients to the right teams for financial goals.
• Work flexible hours including evenings and weekends.

Skills

Client Issue Resolution

Client Service

Customer Experience (CX)

Digital Literacy

Empathy

Financial Products

Interpersonal Communication

Standards Compliance

Transaction Services

Job description

A leading bank in Canada is seeking a Client Service Representative for its Lethbridge Banking Center. The role involves assisting clients with their banking needs and providing exceptional service. Ideal candidates will engage purposefully with clients, solve problems effectively, and leverage technology to enhance client interactions. The position requires full-time on-site attendance, flexible hours, and a passion for helping clients achieve their financial goals.