B2B Collections Specialist

Elby Professional Recruitment; Burlington; On-site; CAD 50,000 - 70,000; Full time

Job summary

A recruitment agency in Burlington is seeking a Collections Specialist who can build relationships and enhance financial performance. As a key contributor, you will manage the collections process, ensuring timely payments and addressing customer queries. Ideal candidates have 3+ years of B2B collections experience and proficiency in Microsoft Excel. This in-office role offers excellent employer-paid benefits and RSP matching.

Benefits

Excellent employer paid benefits

RSP matching

Qualifications

• At least 3 years of B2B collections experience.
• Intermediate proficiency in Microsoft Excel (pivot tables, formulas, lookups).
• Self-motivation and ability to work independently and as part of a team.

Responsibilities

• Take ownership of the collections process, proactively reaching out to clients.
• Maintain clear and professional communication at every step.
• Keep meticulous records of all collection activities.
• Investigate and resolve payment disputes and customer queries.
• Analyse ageing reports to identify at-risk accounts.

Skills

B2B collections experience

Intermediate proficiency in Microsoft Excel

Self-motivation

Ability to multitask

Job description

Overview

Are you a collections professional who thrives on building relationships and driving results? Our client, a dynamic company in Burlington, is seeking a Collections Specialist to join their Finance department. This isn’t just a collections role—it’s a chance to become a trusted partner to both customers and leadership, making a visible impact on the company’s financial health.

You’ll be more than a collector; you’ll be a key contributor to the business’s ongoing success. Reporting into the Controller, your efforts will help shape the company’s cash flow and customer experience. If you excel in a fast-paced environment and enjoy solving problems, this is the opportunity for you.

What You’ll Do

• Take ownership of the collections process, proactively reaching out to clients with outstanding balances by phone and email, and following up to ensure timely payments.
• Send reminders, statements, and invoice copies, maintaining clear and professional communication at every step.
• Keep meticulous records of all collection activities and outcomes, providing regular updates to management.
• Investigate and resolve payment disputes and customer queries, aiming for positive outcomes.
• Monitor incoming payments, ensuring accuracy and efficiency in processing.
• Analyse ageing reports to identify at-risk accounts and prioritise your efforts.
• Conduct credit checks and assess the financial reliability of new and existing clients.
• Support month-end closing by reconciling collections data and resolving discrepancies.
• Recommend escalation or legal action for overdue accounts when necessary, in line with company policy.
• Ensure all activities comply with company procedures and relevant regulations.
• Prepare and present regular reports on collections status, outstanding balances, and progress to management.
• Collaborate with sales and customer service teams to resolve payment issues and prevent future delays.
• Negotiate payment arrangements that align with company guidelines.
• Educate clients about billing processes and payment terms to prevent future issues.
• Contribute to financial forecasting by providing accurate predictions on collections trends.

Assist with cash application and support ongoing process improvements.

What You’ll Bring

• At least 3 years of B2B collections experience.
• Intermediate proficiency in Microsoft Excel (pivot tables, formulas, lookups).
• Self-motivation and the ability to work independently and as part of a team.
• Ability to multitask and meet deadlines in a high-volume environment.

What’s in It for You

• Excellent employer paid benefits
• RSP matching

Vacation & Sick Days

This is an in-office role based in Burlington. If you’re ready to take the next step in your collections career and help a thriving company reach new heights, we’d love to hear from you.

#ACC1