AWS Connect Engineer

Software International; Canada; Remote; CAD 80,000 - 100,000; Part time

Job summary

A leading IT services provider in Canada is seeking a technical expert to design and configure Amazon Connect solutions remotely. The role involves troubleshooting, integration, and providing support for contact center operations. Ideal candidates will have experience with AWS tools and contact center technologies. Competitive hourly rates of $75-95 C2C are targeted for this contract position.

Qualifications

• Experience in designing and configuring solutions with Amazon Connect.
• Ability to monitor and troubleshoot using AWS tools.
• Collaborative skills for working with cross-functional teams.

Responsibilities

• Design and configure Amazon Connect solutions.
• Monitor and troubleshoot the solution.
• Collaborate with teams for seamless integration.
• Conduct testing and troubleshooting.
• Stay updated with Amazon Connect features.
• Provide technical support and guidance.

Skills

Amazon Connect

AWS Cloudwatch

AWS Lambda

Amazon S3

Amazon LEX

AWS Glue

AWS IAM

Contact Center Experience

Job description

Software International (SI) supplies technical talent to Fortune 100/500/1000 companies in Canada/US. We currently have a long term contract with our IT consulting client that is working with their large client on a move to cloud CCaS from on-prem with AWS Connect.

Location: Remote (Canada/US)

Required Start Date: ASAP

Required End Date: 6 months + renew

Type: Contract

Total Hours Approved Per Role: 40h/week

Rate: Open based on expectations but target rate is $75-95/hr C2C

• Design and configure Amazon Connect solutions to meet business requirements. Including onni-channel contact flows, routing and queues, prompts, user management etc.
• Monitor and troubleshoot the solution using tools such as AWS Cloudwatch
• Collaborate with cross-functional teams to ensure seamless integration of Amazon Connect through the development and maintenance of AWS Lambda
• Conduct thorough testing and troubleshooting to optimize the performance of Amazon Connect solutions.
• Stay up-to-date with the latest Amazon Connect features and functionalities to continuously improve solutions.
• Provide technical support and guidance to contact centre operations teams and end users.
• Additional experience with Amazon S3, Amazon LEX, AWS Glue, AWS IAM services would be a benefit.
• Prior Contact Center Experience with Genesys development is highly desired