Automotive Collision Field Operations Manager

CSN Collision; Ajax; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading collision repair company is seeking a Field Operations Manager for Ontario. In this remote role, you will be the main contact for CSN Licensees, support their growth and performance, and participate in regional meetings. The ideal candidate has over 5 years of management experience in the collision repair industry and must have a valid driver's license. Competitive salary and benefits offered.

Benefits

Competitive salary and bonus program

Competitive benefits package

Opportunities to grow and manage your career path

Qualifications

• Minimum 5 years of management experience in the collision repair industry.
• Minimum 3 years’ estimating experience on Canadian industry estimating systems (Audatex & Mitchell).
• Must always have a valid driver’s license.

Responsibilities

• Primary point of contact for CSN Licensees in Ontario.
• Lead virtual and in-person regional meetings.
• Collaborate with other CSN teams to execute identified strategies.

Skills

Management

Estimation on Canadian systems

Communication

Education

Post-secondary or Trade School education

Job description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair centres across Canada.

Overview

Field Operations Manager – Ontario is the primary point of contact for CSN Licensees within their designated region. The position reports directly to the FOM-Team Lead and will work with other FOMs and FTAs in Ontario. The FOM helps licensees grow and improve by collaborating with other CSN departments to leverage the CSN System, including (i) partnerships with insurers, OEMs and vendors, (ii) local and digital marketing tools, and (iii) operational support tools.

Responsibilities

• Primary point of contact for CSN Licensees in the designated Ontario region.
• Understand store needs and work with the FOM-Team Lead, or other CSN departments, to ensure that these needs are met.
• Meet with each store on a quarterly basis to ensure the store is getting the most out of the CSN System. Topics include:
  • Overall business growth and performance
  • Performance on insurance programs
  • Utilization of vendors, marketing programs, software, training, and other CSN System components
  • New CSN initiatives
  • Review of outstanding issues and new issues, including non-urgent issues
  • Identification of one or two strategic action items with expected timing
• Lead virtual and in-person regional meetings (up to three times per year) and assist with the CSN annual conference.
• Work with the FOM-Team Lead to identify strategies to help licensees maximize the CSN System.
• Collaborate with other CSN teams to execute identified strategies or suggest changes to the CSN System.
• Resolve store concerns and high-urgency issues originating from CSN corporate teams, providing clear direction in a timely manner.
• Escalate complex case management issues to the FOM-Team Lead when necessary and assist the FTA with case management and file auditing as needed.
• Build and support licensee training, including developing content and recording micro trainings.
• Report progress and activity to the FOM-Team Lead monthly, including summaries on:
  • Cases and action items older than 30 days
  • Challenges engaging with stores
  • KPI performance vs. targets

Qualifications: Education and Technical Skills

• Minimum 5 years of management experience in the collision repair industry
• Post-secondary or Trade School education with a focus in business or a field related to the collision repair industry is an asset.
• Minimum 3 years’ estimating experience on Canadian industry estimating systems (Audatex & Mitchell)
• Minimum 3 years’ experience with OEM procedural lookup as it applies to estimating
• Must always have a valid driver’s license.

Travel requirements

• While this role is remote, travel is required to meet with stores in Ontario, attend industry events, and participate in training meetings.
• In-person meetings with CSN Licensees are expected to represent 40%–50% of the role’s time, with 20–30 days per year requiring overnights.
• The successful candidate will work from a home office and have access to a personal vehicle; a vehicle allowance will be provided to cover use, maintenance, and insurance.

Compensation and Benefits

• Competitive salary and bonus program
• Competitive benefits package
• Opportunities to grow, develop and manage your career path

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN continues to grow. As CSN grows, other career opportunities may become available.

CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.

If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.

Disclaimer: CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other website job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.