Automotive Assistant Shop Manager

Orillia Volkswagen; Central Ontario; On-site; CAD 59,000 - 70,000; Full time

Job summary

A family-owned automotive service provider in Orillia, Ontario is seeking an experienced Assistant Shop Manager. This role involves managing the daily operations, overseeing technicians, and ensuring high levels of customer satisfaction. Ideal candidates will have a strong background in automotive service and 3-5 years of leadership experience. The position offers competitive compensation based on performance and opportunities for career growth.

Benefits

Performance-based bonuses

Ongoing training and mentorship

Opportunities for career growth

Community involvement initiatives

Positive work culture

Qualifications

• 3 - 5 years of leadership or supervisory experience in Body Shop/Collision.
• Strong background in automotive customer service and operations.
• Valid Driver's License with a Clean Driver's Abstract.

Responsibilities

• Manage daily operations and profitability of the Body Shop.
• Oversee quality performance and customer satisfaction.
• Hire, coach, train, and reward employees.

Skills

Leadership and organizational skills

Time management

Customer-focused interpersonal skills

Teamwork and collaboration

Tools

PBS and electronic repair order systems

Job description

Plaza Auto Group's Harper's Collision location is a family-owned and operated business that has been proudly serving our communities since 1956. As one of Ontario’s fastest-growing dealer groups, we are committed to creating exceptional experiences for both our customers and employees. We value family, community, and supporting the professional growth of our team.

Plaza Auto Group is seeking an experienced Assistant Shop Manager to lead our service department. This is an exciting opportunity to oversee a full team of technicians and advisors while driving department growth, efficiency, and customer satisfaction.

What We Offer:

• Compensation: Based on performance, annual earnings can be over $70,000 per year!
• Competitive salary with performance-based bonuses
• Ongoing training, mentorship, and management support
• Opportunities for career growth and advancement within Plaza Auto Group
• Community Involvement: Take part in initiatives that give back to our local communities
• Positive Work Culture: Join a dynamic, energetic, and supportive team environment that celebrates excellence

Primary Responsibilities:

• Manage the day-to-day operations and profitability of the Body Shop department
• Oversee smooth operations across all areas, including quality performance, customer service, and overall effectiveness
• Forecast goals and objectives for sales, gross profit, and key expenses on a monthly and annual basis
• Hire, coach, train, and reward employees to achieve department objectives
• Work alongside service staff to train associates on dealership policies and procedures
• Maintain a customer-focused environment and ensure high levels of satisfaction
• Perform other duties as assigned to support department success

Skills & Abilities:

• Strong leadership and organizational skills
• Time management and multitasking abilities
• Customer-focused with excellent interpersonal skills
• High energy, drive, and enthusiasm for continuous improvement
• Teamwork and collaboration across all departments

Experience & Knowledge:

• Experience in PBS and electronic repair order systems
• Strong background in automotive customer service and service department operations
• Strong knowledge of the collision repair process
• 3 - 5 years in previous leadership or supervisory experience, specifically in Body Shop/Collision
• Must have a Valid Driver's License with a Clean Driver's Abstract

If you are an experienced service professional ready to take your leadership skills to the next level and help drive department growth, apply now to join Plaza Auto Group's Harper's Collision location as an Assistant Shop Manager!