Audio-Visual Support Engineer

Nestlé; Toronto; Hybrid; CAD 80,000 - 95,000; Full time

Job summary

A leading food and beverage company is seeking an Audio-Visual Support Engineer in Toronto. The role involves managing AV systems for conference rooms and events, requiring strong troubleshooting skills and customer service orientation. Candidates should have over 4 years of experience with AV technologies like Microsoft Teams and Zoom. This full-time position offers a competitive salary and a comprehensive benefits package including health and dental benefits, pension plan, and educational assistance.

Benefits

Health and Dental benefits

Company matched pension plan

Three weeks of Vacation

Educational Assistance & Tuition Reimbursement

Bonus eligibility

Discount on Nespresso products

Access to Discount Company store

Qualifications

• 4+ years of experience with AV technology and video conferencing.
• Experience troubleshooting AV equipment and software.
• Ability to manage projects with minimal supervision.

Responsibilities

• Maintain AV systems to ensure full functionality.
• Provide end-user and executive support for AV systems.
• Authorize and onboard meeting rooms in Office 365 and Teams.

Skills

Proficiency in audio-visual technology

Troubleshooting AV equipment

Customer service skills

Verbal and written communication

Education

Post-secondary education in a relevant field

Tools

Microsoft Teams

Zoom

WebEx

Neat

Crestron

Logitech

Job description

Position Snapshot
Business area: Nestle Canada
Location: North York, ON located at 25 Sheppard Ave W, North York, ON M2N 6S8
Onsite Position: Occasional Business travel is required to provide support across Nestle Canada sites
Compensation Range: $80,000 CAD to $95,000 CAD

At Nestle Canada, we are committed to transparency and fairness in our compensation and job posting practices. This position offers a competitive salary within the range specified above, in compliance with Ontario's pay transparency regulations.

A little bit about us

While Nestlé is known for KitKat, Gerber, Nescafe, and Häagen-Dazs, our recipe for success comes down to one thing: our people.

We strive to lead a people-focused culture that empowers employees to bring their authentic selves to work each day. There are 3,000+ members of Nestlé Canada celebrated for taking action using agility, courage, and trust to find solutions that benefit the business or greater good. We’re a team of changemakers, who are curious and challenge the status quo, that take risks that will help drive us forward.

Our focus is not only on nourishing our customers, but also about enriching you. We know that empowerment leads to strong employee engagement, a great work culture, and motivated employees.

What to Expect

The Audio-Visual Support Engineer is responsible for managing and supporting fully integrated conference rooms, boardrooms, and large environments, such as open space Town Halls and training rooms. This role involves daily interaction with customers, acting as an extension of their team, and includes the operation and functional testing of all audio-visuals (AV) and integrated conference room equipment. Additionally, the engineer collaborates with the receiver’s IT management team to ensure that all technological needs are met, and new technologies are effectively integrated into existing systems.

A day in the life

• Maintain AV systems in accordance with global processes to ensure full functionality and support
• Demonstrate an understanding of Microsoft Teams, Neat, Microsoft Teams Rooms, Zoom, WebEx, and other conferencing platforms
• Demonstrate an understanding of Microsoft Teams Pro Portal, Neat Pulse Portal, Teams Admin Center and other management consoles
• Conduct regular testing of AV systems, including daily walkthroughs, issue escalations, and reporting
• Provide direct end-user and executive support for standard and integrated rooms and shared spaces
• Deliver training and support to business users, ensuring a "white glove" level of customer service for key leadership and events
• Escalate issues to administrators and other support teams as necessary, including vendor and backend issues
• Authorize and onboard meeting rooms in Office 365, Teams, Neat boards, and Zoom, managing device accounts and performing password resets as needed
• Initiate system updates and perform other AV-related tasks as directed by Nestlé IT and its affiliates
• Create dashboards or similar views to display insights from analytics on room performance

Role Requirements

• 4+ years of experience showcasing proficiency in audio-visual (AV) technology and effectively resolving issues related to AV equipment and video conferencing technologies, including Microsoft Teams, Neat, Zoom, and WebEx
• Post-secondary education in a relevant field, with a passion for engaging with customers while troubleshooting AV systems
• Experience in troubleshooting various issues that may arise with AV equipment and video conferencing technologies, including software (Microsoft Teams, Zoom, WebEx) and hardware (Neat, Poly Polycom, HP, Crestron, Logitech, Owl Labs, LG)
• Ability to operate independently and manage projects with minimal supervision
• Demonstrated capability to deliver installation services and provide on-site technical support to users autonomously
• Demonstrates and ability to integrate new solutions across the organization
• Strong verbal, written and interpersonal communication skills
• Occasional Business travel is required to provide support across Nestle Canada sites.

Benefits

• Comprehensive total rewards benefits package including Health and Dental benefits that start on day one of employment
• Company matched pension plan
• Three weeks of Vacation and five personal days (Personal Paid Holidays)
• Excellent training and development programs as well as opportunities to grow within the company
• Access to Educational Assistance & Tuition Reimbursement
• Bonus eligibility
• Gender affirmation benefits to ensure access to necessary care, resources, and coverage for gender-affirming procedures
• Fertility Services and Surrogacy Medical Coverage to support the pursuit of a path to parenthood regardless of medical conditions, gender or sexual orientation
• Adoption benefits to remove some of the financial barriers associated with adoption
• Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
• Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)

What you need to know

We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.