Asyst Operations Manager

tappCONNECT; Edmonton; On-site; CAD 70,000 - 90,000; Full time

Job summary

A healthcare transportation company in Edmonton is hiring an Operations Manager to lead daily operations for their Non-Emergency Medical Transportation division. This role includes overseeing service quality, managing staff, and ensuring compliance with safety regulations. Candidates should have at least 5 years of operations management experience in transportation or healthcare. Strong leadership and organizational skills are essential, along with a Bachelor's degree in a related field. The company offers a dynamic work environment committed to improving healthcare access.

Qualifications

• 5 years of experience in operations management, preferably in healthcare or transportation.
• Ability to lead teams and ensure compliance in a regulated environment.
• Familiarity with healthcare systems or medical logistics.

Responsibilities

• Oversee NEMT service operations to ensure safety and customer satisfaction.
• Coordinate scheduling and trip logistics for clients.
• Manage fleet maintenance schedules and compliance.

Skills

Leadership

Process optimization

Problem-solving

Organizational skills

Communication

Negotiation

Education

Bachelor’s degree in Business Administration, Healthcare Management, Transportation, or related field

Job description

Have you worked in healthcare transportation specializing in the transport of seniors and physically challenged persons? If so, then apply now!

We are hiring an exceptional Operations Manager who will be responsible for leading and managing the day-to-day operations of our NEMT (Non-Emergency Medical Transportation) division!

Why Join Us?

You will lead the operational success of a growing healthcare transportation company in Edmonton. You will shape strategies and processes that improve service delivery and community impact. You will help enhance healthcare access for individuals with mobility needs and vulnerable populations.

About Us

Asystis is a growing provider of Non-Emergency Medical Transportation (NEMT) services in Edmonton, dedicated to delivering safe, reliable, and compassionate transportation for seniors, individuals with mobility challenges, and healthcare organizations. We specialize in bed‑to‑bed patient transfers, door‑to‑door pickups, and wheelchair‑accessible transportation, utilizing vehicles equipped to meet specialized patient needs. We are seeking an experienced Operations Manager to strengthen and oversee our service delivery, fleet management, and staff performance as we expand in the region.

Position Overview

The Operations Manager will be responsible for leading and managing the day‑to‑day operations of our NEMT division. This role includes supervising staff, coordinating trip schedules, managing the fleet, and ensuring all services meet safety and regulatory standards. The ideal candidate excels in process optimization, team leadership, and operational efficiency within a healthcare or transportation setting.

Key Responsibilities

• Oversee daily NEMT service operations to maintain high standards in safety, reliability, and customer satisfaction.
• Coordinate scheduling, dispatching, and trip logistics for clients and healthcare partners.
• Supervise, train, and support drivers and operational staff to ensure quality service.
• Manage fleet maintenance schedules and ensure compliance with all regulatory requirements.
• Develop, implement, and refine standard operating procedures (SOPs) for efficient service delivery.
• Monitor performance metrics, operational budgets, and continuous improvement initiatives.
• Collaborate with the leadership team on strategic planning and process enhancements.
• Represent the company at industry events and maintain relationships with healthcare partners as needed.

Qualifications

• Bachelor’s degree in Business Administration, Healthcare Management, Transportation, Logistics, or related field (or equivalent relevant experience).
• Minimum 5 years’ experience in operations management, transportation, healthcare. Medical transportation a 'must' .
• Demonstrated ability to lead teams, optimize processes, and ensure compliance in a regulated environment.
• Strong organizational, problem‑solving, and leadership skills.
• Familiarity with healthcare systems, NEMT services, or medical logistics preferred.
• Excellent communication and negotiation abilities.
• Valid driver’s license; willingness to participate in ride‑alongs and support field operations.

Key Competencies

• Operational leadership – proven skills in managing teams, logistics, and compliance.
• Process improvement – ability to develop and refine SOPs for optimal efficiency.
• Relationship management – experience building partnerships and engaging stakeholders.
• Adaptability – comfortable working in a fast‑growing, dynamic environment.
• Entrepreneurial spirit – proactive approach to problem‑solving and growth.

Company Overview

Greater Edmonton Taxi Service Inc. is the largest taxi transportation provider in Edmonton, with a legacy of outstanding customer service dating back to 1945. Our commitment to quality and community engagement has established us as a trusted name in the industry.