Associate Social Media Listener

ServiceTitan; Nova Scotia; On-site; CAD 61,000 - 73,000; Full time

Job summary

A leading software solutions company based in Canada is looking for a skilled Social Media Manager to engage with customers and manage brand interactions. The ideal candidate will have at least 2 years of experience in social media management and customer support, demonstrating excellent communication skills and a customer-first mindset. This role offers a salary of up to $72,700 CAD along with generous health benefits, flexible time off, and career advancement opportunities.

Benefits

Flexible time off

Comprehensive health and wellness benefits

Opportunities for career advancement

Qualifications

• Minimum 2 years of experience with social media management and/or experience with Facebook groups.
• Excellent written communication skills with a friendly, professional, and empathetic tone.
• Detail-oriented with the ability to multitask across multiple channels.

Responsibilities

• Monitor and respond to brand mentions across social media channels and customer communities.
• Provide timely responses to customer questions and track customer sentiment.
• Collaborate with key stakeholders across the organization to resolve customer issues.

Skills

Social media management

Customer support

Written communication

Detail-oriented

Tools

Salesforce

Job description

Employer Industry: Software and Technology Solutions

Why consider this job opportunity:

• Salary up to $72,700 CAD
• Opportunity for career advancement and growth within the organization
• Flexible time off with ample learning and development opportunities
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Support for work-life balance with parental leave and adoption reimbursement
• Recognition programs to reward outstanding contributions

What to Expect (Job Responsibilities):

• Monitor, elevate, and respond to brand mentions, comments, DMs, and conversations across social media channels and customer communities
• Provide timely and helpful responses to customer questions and appropriately route escalationsCapture and track data on customer sentiment and reviews for reporting and escalations
• Proactively collaborate with key stakeholders across the organization to resolve customer issues
• Communicate and provide resources for customers through social media interactions

What is Required (Qualifications):

• Minimum 2 years of experience with social media management and/or experience with Facebook groups
• Minimum 2 years of experience with community management and/or customer support
• Excellent written communication skills with a friendly, professional, and empathetic tone
• Detail-oriented with the ability to multitask across multiple channels
• Customer-first mindset and genuine enjoyment in helping people

How to Stand Out (Preferred Qualifications):

• Familiarity with Salesforce or other CRM systems
• Experience in the B2B or SaaS industry

#SoftwareSolutions #SocialMediaManagement #CustomerSupport #CareerGrowth #HealthBenefits

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