Associate, Operations

Element Fleet Management; Canada; Remote; CAD 45,000 - 60,000; Full time

Job summary

A leading fleet management company in Canada seeks a candidate to manage customer insurance information, ensuring compliance and timely updates. Responsibilities include reviewing insurance certificates and communicating with clients. Preferred qualifications include a bachelor's degree and 2+ years in insurance or customer service. Benefits include comprehensive health care and paid time-off programs.

Benefits

Comprehensive health and welfare benefits

Paid time-off programs (vacation, sick leave, and holidays)

Qualifications

• 2+ years of insurance, leasing, and/or customer service experience.
• Advanced English level.

Responsibilities

• Review and evaluate insurance certificates and compliance requirements.
• Update Insurance Tracking System with customer parameters.
• Communicate deficiencies to insurance agents and customers.
• Respond to internal and external requests via phone and email.

Skills

Outstanding communication skills

Strong problem solving and analytical skills

Highly detail oriented

Strong focus on customer relations

Time management and organization skills

Education

Bachelor’s Degree preferred

Tools

Microsoft Office

Job description

Get started on an exciting career at Element!

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

Responsible for keeping current/non-expired customer insurance information in our Element systems to enable ordering, licensing, etc.

• Review and evaluate insurance certificates, making decisions based on customer contractual documentation and accordance with pre-set company compliance requirements
• Ensure timely and accurate updating of Insurance Tracking System with customer parameters and policy information
• Communicate insurance certificate deficiencies to insurance agents, customers, and account managers to attain compliant insurance.
• Respond to requests from internal / external customers via phone, email, and Siebel timely

Education and Experience

• Bachelor’s Degree preferred
• 2+ years of insurance, leasing, and/or customer service experience
• English advanced

Knowledge and Competencies

• Insurance experience preferred
• Strong PC Skills Microsoft office preferred
• Highly detail oriented
• Outstanding communication skills
• Strong problem solving and analytical skills
• Ability to manage conflict
• Strong focus on customer relations and delivering world class customer service
• Superior time management and organization skills with the ability to maintain standards in high demand environment.

What’s in it for You
• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request.Should you require an accommodation with our hiring process please send an email to [e-mail] or call 55 5018 7100.