Associate Network Engineer

Datacom; Southwestern Ontario; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading IT services company is looking for an Associate Network Engineer in Ontario. You will provide 24/7 technical support, monitor network performance, and assist with client projects. Ideal candidates have over 2 years of experience in a professional environment, a strong understanding of networking and firewalling, and excellent communication skills. This full-time role includes opportunities for professional growth and a flexible work environment.

Benefits

Social events

Remote working

Flexible hours

Professional development courses

Qualifications

• 2+ years working in a professional services environment.
• Developing knowledge of Datacentres, LANs and WANs.
• Understand networking concepts and associated security.

Responsibilities

• Provide 24/7 Networking technical support to clients.
• Monitor network availability and performance.
• Assist on customer projects such as circuit changes.
• Conduct testing and implementation of networking solutions.

Skills

Networking and Firewalling knowledge

Analytical skills

Strong customer service focus

Excellent communication skills

Job description

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help them to use the power of tech to innovate and grow.

About the Role (Your Why)

You will be joining our growing Networks Managed Services team, working with a dedicated team to deliver excellence through building true partnership with our important federal customers. The purpose of this role is to provide Datacom and the customer with network solutions, solution implementation and timely updates all whilst maintaining a balanced approached to customer service and team collaboration. As an Associate Network Engineer, you will work across several client accounts in an agile secure environment to provide security and network solutions that meet or exceed the ISM requirements as well as relevant ISO standards.

This is a full-time permanent position based in any of our Australian offices. This role will be working on an on-call roster with evening and after hours work as agreed with the customer. The role requires you to be a citizen of Australia (residents will not be considered as we need the successful person to be able to apply for special security clearances).

What You’ll Do

• Provide 24 * 7 Networking technical support to the Network Management Centre clients. You will work a minimum of 37.5 hours per week
• Primarily responsible for monitoring network availability and performance, focusing on outage detection, analysis, resolution and reporting
• Provide assistance as required on customer projects such as circuit changes, site moves and rolling out IOS upgrades using automated tools.
• Conduct Testing, implementation, monitoring and tuning networking software/hardware to ensure optimum systems performance and highlight potential issues.

What You Will Bring

• 2+ years working in a professional services environment.
• Developing knowledge of Networking and Firewalling covering Datacentres, Local Area Networks (LANs) and Wide Area Networks (WANs).
• Understand the concepts of networking and the security associated with networking.
• Analytical and problem-solving skills.
• Strong customer service focus with excellent communication skills (written and verbal).

Why Join Us Here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.