Associate Manager, Collections

RBC; Burlington; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading Canadian bank in Burlington is seeking a Collections Associate to deliver exceptional client experiences. You'll respond to client inquiries, manage delinquent accounts, and negotiate payment plans in a supportive, diverse environment. Ideal candidates are bilingual in English and French, possess strong interpersonal skills and a desire to help clients succeed. This full-time role offers competitive compensation and career development opportunities.

Benefits

Comprehensive Total Rewards Program

Career development opportunities

Dynamic, collaborative team environment

Qualifications

• Proven interpersonal, communication and problem resolution skills.
• Ability to build rapport while offering the right solutions.
• Desire to build exceptional client experiences.
• Strong oral and written communication skills.
• Ability to work independently and as part of a team.

Responsibilities

• Respond empathetically to client questions and concerns.
• Contact customers to collect total arrears.
• Negotiate payment plans for delinquent accounts.
• Analyze accounts to determine immediate priorities.

Skills

Interpersonal skills

Communication

Problem resolution

Organizational skills

Time-management

Bilingualism in English and French

Job description

What is the opportunity?

You are an associate within the Collections team acting to deliver an exceptional client experience by offering advice & solutions during their time of need. You champion the RCAP Leasing brand and provide support to our clients as through the management of delinquent and challenging accounts.

What will you do?

• Focus on helping clients when they need us most, by responding empathetically to a variety of questions, offering and resolving client financial concerns

• Contact customers to collect total arrears including past due rental payments, interest, and fees

• Resolve problems at first point of contact in a friendly and helpful manner, and maintain relationships with partners

• Negotiate payment plans to reduce loss from a delinquent account

• Work with clients, vendors, and asset remarketing companies to recover equipment

• Initiate activities (i.e. sending letters, equipment recovery, assigning of bailiff’s) on accounts that are deemed ‘uncollectable’ in order to mitigate our loss

• Prepare receivership and/or bankruptcy documentation as required and initiate contact with Trustee for release of secured equipment

• Analyze accounts to determine high priority accounts to be given immediate attention

What do you need to succeed?

Must-have:

• Proven interpersonal, communication and problem resolution skills

• Proven ability to build rapport while offering the right solutions for our clients while mitigating risk

• Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

• Strong oral and written communication skills

• Strong organizational and time-management skills

• Ability to work independently and as part of a team

• Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice to have:

• Past experience in a customer service role where you provided a variety of needs based solutions

• Past experience in the equipment leasing industry

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable

• Excellent career development and access to a variety of job opportunities across business and geographies

• Leaders who support your development through coaching and managing opportunities

• Work in a dynamic, collaborative, progressive, and high-performing team

Job Skills

Additional Job Details

Address: 5575 NORTH SERVICE RD: BURLINGTON

City: Burlington

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: PERSONAL & COMMERCIAL BANKING

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-06-18

Application Deadline: 2025-09-16

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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