Associate Account Manager

Patsnap; Toronto; On-site; CAD 68,000 - 75,000; Full time

Job summary

A leading software development firm in Toronto is seeking an Associate Account Manager to drive customer success and manage client portfolios. The ideal candidate will possess over 2 years of B2B sales experience, a Bachelor's degree in a STEM field, and strong negotiation skills. This hybrid role offers competitive pay and comprehensive benefits, including generous vacation days.

Benefits

5 weeks paid vacation

Comprehensive benefits package

RRSP Contribution Matching

Mental health support

Maternity and paternity leave

Company paid volunteering days

Life Assurance

Qualifications

• 2+ years of experience in B2B Sales or Customer Success.
• Proven experience in SaaS account management or sales.
• Fluency in verbal and written English.

Responsibilities

• Manage a portfolio of innovative clients.
• Develop new opportunities and grow existing relationships.
• Negotiate and execute contracts.

Skills

B2B Sales experience

Customer Success

Strong negotiation skills

Presentation abilities

Customer centric

Education

Bachelor’s degree in a STEM field

Job description

Overview

Company: Patsnap Canada, Ltd

Job position: Associate Account Manager (NOC 62100)

Location: 26 Wellington Street East, Suite 906, Toronto, Ontario, M5E 1S2

About Us: Patsnap is a global, pre-IPO company that transforms the way organizations harness their Intellectual Property and Research & Development productivity. Our platform revolutionizes how IP and R&D teams collaborate across the entire innovation lifecycle, using domain-specific AI to accelerate the creation of market-ready products. With over 12,000 customers worldwide, Patsnap is at the forefront of technological advancement. Our $300M Series E funding round brings our valuation to a $1 billion unicorn status, and we still have a remarkable amount of growth ahead. We have a vibrant and diverse team with offices in Singapore, Toronto, London, and Shanghai. Our hyper-growth trajectory is powered by our people, and we are extremely proud of our company-wide vision, work ethic, and entrepreneurial spirit. We are committed to fostering an inclusive environment where talent thrives and ideas bloom.

Role Summary: As an Associate Account Manager at Patsnap, you will play a pivotal role in driving customer success and revenue growth by managing a portfolio of innovative clients. It is a unique opportunity to take full ownership of the customer lifecycle from identifying and developing new opportunities to managing and growing existing relationships. You’ll spend approximately 60% of your time on new business development across both new and existing accounts, and 40% on renewals and ongoing account management.

This is a hybrid position in our Toronto, Canada office. This role has the option to work hybrid throughout the week or fully in office.

Key Responsibilities

• Key point of contact for an account pack consisting of our small and mid-size customers, working towards a gross renewal target
• Build and maintain strong relationships with some of the world’s greatest innovators
• Negotiate and execute contracts to maximize annual recurring revenue
• Collaborate with sales team to identify and grow opportunities within your account pack
• Manage risk assessment plan for account pack with next steps and actions in place
• Consistently deliver rolling 90-day forecasts
• Keep up to date with all major product updates and articulate their value to our clients
• Clearly communicate progress of initiatives to internal and external stakeholders

Qualifications & Skills

• 2+ years of experience in a B2B Sales / Customer Success role
• Bachelor’s degree in a STEM field, preferably in Science, Computer Science or Engineering
• Proven experience in SaaS account management or sales, with a strong track record of conducting product demos and managing client relationships
• Experience in intellectual property (IP), research & development (R&D), or related technical domains is highly preferred
• Able to articulate complex solutions and deliver business cases that resonate with our customers
• Experience using account planning frameworks to prioritize key tasks and activities within the account pack with a focus on value-based outcomes
• Have a track record of exceeding renewal-based targets
• Comfortable both giving and receiving feedback and looking inward at how to develop and grow
• Curious, adaptable and thrive working in an innovative and fast-paced environment
• Strong listening, negotiation and presentation abilities and are comfortable with value-based selling
• Customer centric and driven by having a positive impact on Patsnap's customers
• Proficiency in verbal and written English
• Fluency in foreign languages is a strong asset, given account coverage in different regions

Salary & Benefits

• 68,469 - $74,880 CAD base per annum (35 hours a week) + commission
• 5 weeks paid vacation (+ 1 day per year of service to a maximum of 30 days)
• Comprehensive benefits package for you and your dependents from day one
• RRSP Contribution Matching
• Access to mental health support
• Maternity and paternity leave
• 2 company paid volunteering days
• Life Assurance

Our Values

• Integrity: We hold each other accountable for our actions.
• Leadership: We lead by example and inspire each other to reach for new heights.
• Openness: We are open and honest and share our ideas with care and consideration.
• Growth: We are lifelong learners who aspire to improve each day.
• Innovation: We seek out new ways to solve problems.
• Customer: Our customer is at the center of everything we do. Their success is our success.

Patsnap is proud to be an equal opportunity employer (EOE) that champions diversity. We do not discriminate based on race, religion, national origin, citizenship, sex, gender identity or expression, sexual orientation, pregnancy, age, or marital, veteran / military, or disability status, or any other protected status in accordance with federal, provincial / state or local laws.

Even if you don’t meet 100% of the above qualifications, we encourage you to apply and tell us why you’d be a great fit for this role! If you require any accommodations during the interview process, please email us at [e-mail] so we can best support you.

Employment type: Full-time

Job function: Sales and Business Development

Industries: Software Development

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