Assistant Store Manager - Back-end Operations

J.D. Irving, Limited; Conception Bay South; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading retail company in Conception Bay South is seeking an Assistant Store Manager for Back-End Operations. The role involves overseeing operations in the Lumber Yard and LBM departments, while ensuring safety and customer service standards. Candidates should have 3+ years of leadership experience, excellent communication skills, and proficiency in technology tools. This position offers a competitive salary and potential annual bonuses.

Qualifications

• 3+ years in a leadership/supervisory role.
• Ability to manage inventory and maintain safety standards.
• 21+ years of age due to forklift training requirement.

Responsibilities

• Oversee and manage shrink and inventory counts.
• Maintain high yard standards and ensure safety.
• Engage and motivate team members through coaching.
• Drive profitability through sales strategies.
• Support team development through training programs.

Skills

Retail management

Leadership

Communication skills

Customer service

Technology utilization

Flexibility

Tools

Microsoft Office Suite

Kronos

D365

Job description

Here at KENT, we know our success is based on the fearless leadership of our teams. Each of our retail locations has unique needs to best serve both its clients and staff, and we empower our managers to manage multiple aspects of their businesses as if it were their own. Assistant Store Managers Back-End Operations are responsible for all operations within the ‘back-end’ of the business including the Lumber Yard and LBM (lumber and building materials) departments, including maintaining safety standards, delivering financial results, merchandising, providing first-class customer service experience, and developing their people. This role offers a competitive salary with eligibility for annual bonus incentives.

Qualifications

• Retail management is considered an asset
• 3+ years in a leadership/ supervisory role
• Excellent communication skills, verbal and written
• Exceptional customer service skills
• Ability to leverage technology for project management, analysis, and solving problems (including Microsoft Office Suite)
• Openness to continuous improvement and responsibility for independent learning
• Flexible schedule based on retail needs
• Shrink and inventory control
• 21+ years of age due to the forklift training requirement (in-house to be provided), previous forklift experience is considered an asset

Responsibilities

• Oversee and manage shrink, ensuring accurate inventory counts and maintaining inventory integrity.
• Maintain high yard standards, ensuring the workspace is organized and safe for both employees and customers.
• Engage and motivate team members through regular check-in’s, coaching, and providing constructive feedback.
• Drive profitability by executing sales strategies focused on lumber and lumber building materials (LBM).
• Analyze sales performance and implement initiatives to enhance sales growth.
• Manage fleet operations, ensuring timely and efficient delivery of products to customers. (Optional dependent on store)
• Support team development through training programs and fostering a positive work environment.
• Ensure proficiency in software usage to enhance productivity and streamline daily operations: Microsoft Suite applications, including Excel, Word and Outlook. Operate Kronos for timekeeping and attendance management and D365 for managing customer interactions, sales processes, and inventory tracking.