Assistant Store Manager

MCARTHURGLEN; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading luxury retail brand seeks an Assistant Store Manager in Vancouver, Canada, to enhance client experiences and drive sales. The role involves mentoring team members, optimizing store operations, and maintaining brand standards. Candidates should have at least 2 years of supervisory experience in retail and a passion for fashion. Flexible availability is essential. This position offers an opportunity to thrive in a dynamic work environment, where your leadership skills will be instrumental in achieving exceptional service and sales goals.

Qualifications

• 2+ years of supervisory experience in a retail environment.
• Strong communication skills to coach and develop team members.
• Passionate about fashion and delivering exceptional customer service.

Responsibilities

• Ensure exceptional service and client experiences.
• Drive individual sales performance to meet monthly goals.
• Mentor and motivate team members to exceed KPIs.
• Support visual merchandising and maintain store standards.

Skills

Client-focused service

Team leadership

Sales performance

Visual merchandising

Problem-solving

Job description

At SMCP, we embody the essence of Parisian elegance with our renowned brands, Sandro and Maje. With a commitment to accessible luxury, we bring high-fashion designs and sustainability together, crafting exceptional products and memorable experiences.

As an Assistant Store Manager, you'll be a key leader in delivering an elevated client experience while inspiring and coaching your team to achieve excellence. You'll lead by example, creating a dynamic and welcoming shopping environment where customers feel confident and stylish. From driving personal sales to developing your team's skills in wardrobing and clienteling, you'll play a vital role in fostering a culture of passion, service, and success.

In this role, you'll support the Store Manager in all aspects of store operations, ensuring efficiency on the sales floor and behind the scenes. Whether you're coaching associates, maintaining visual standards, or resolving client concerns with a solution-driven mindset, your passion will shape a seamless and exceptional store experience.

What You'll Do:

Client Experience & Service

• Exemplify exceptional client service by acting as the boutique's primary "host."
• Ensure each client receives a personalized and memorable shopping experience.
• Use selling tools effectively to enhance client engagement and satisfaction.

Sales & Performance

• Drive individual sales performance, contributing at least 20% to the store's monthly sales plan.
• Mentor and motivate the team to achieve and exceed key performance indicators (KPIs).
• Observe and provide feedback to team members on client engagement, conversion rates, and styling techniques.

Leadership & Development

• Deliver comprehensive training for new hires and facilitate ongoing product knowledge sessions.
• Foster a culture of trust, collaboration, and continuous improvement within the team.
• Act as Manager on Duty, utilizing strong problem-solving skills to address and resolve client concerns.

Visual Merchandising & Brand Standards

• Support visual merchandising initiatives, ensuring compliance with brand guidelines.
• Maintain a visually appealing boutique that reflects the brand's aesthetic and standards.

Who You Are:

• 2+ years of prior supervisory experience in a client-focused retail environment.
• Passionate about fashion, styling, and delivering exceptional service.
• Strong communicator with a natural ability to coach and develop talent.
• Problem-solver with a track record of setting and achieving goals.
• Team-oriented leader who fosters a positive and motivating workplace.
• Resourceful in building client relationships and attracting new talent.
• Flexible availability, including evenings, weekends, and holidays, is required.
• Aligned with SMCP's core values and dedicated to growing within the brand.