Assistant Rooms Operations Manager

Courtyard Toronto Downtown; Toronto; On-site; CAD 64,000 - 80,000; Full time

Job summary

An established industry player is seeking an entry-level management professional to support Rooms Operations at their vibrant downtown location. This role is pivotal in ensuring guest satisfaction and operational excellence, overseeing areas such as housekeeping, front desk, and guest services. The ideal candidate will thrive in a dynamic environment, managing staff, budgets, and guest experiences while fostering a culture of inclusivity and continuous improvement. If you're passionate about hospitality and eager to develop your career in a supportive team, this opportunity is perfect for you.

Qualifications

• 4 years experience in guest services, front desk, or housekeeping.
• 2 years experience in hotel management or related roles.

Responsibilities

• Manage front desk and housekeeping operations to ensure guest satisfaction.
• Maximize room revenue and manage budget effectively.
• Train staff and handle employee performance appraisals.

Skills

Guest Services

Housekeeping Management

Budget Management

Staff Training

Education

High School Diploma or GED

2-Year Degree in Hospitality or Business

Job description

Entry level management position focused on supporting the daily activities of Rooms Operations and supervising related areas including Housekeeping, Recreation, Laundry, Staff, AYS, and Concierge/Guest Services. The role involves directing staff to facilitate guest arrivals and departures, maintaining cleanliness standards, and ensuring guest and employee satisfaction while achieving budget goals.

CANDIDATE PROFILE

Education and Experience

• High school diploma or GED; 4 years experience in guest services, front desk, housekeeping, or related areas.
• 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or related field; 2 years experience in similar roles.

CORE WORK ACTIVITIES

Supporting Rooms Operations Management

• Manage front desk, housekeeping, and other operational shifts, ensuring completion of checklists and duties.
• Review and operate room reports and understand functions of Recreation, Laundry, Housekeeping, Bell Staff, AYS, Front Desk, and Concierge.
• Supervise all areas in the absence of management, operate department equipment, ensure proper supplies and uniforms, understand night audit procedures, and comply with loss prevention policies.

Managing Budget and Revenue

• Maximize room revenue through same-day selling procedures and rate verification.
• Utilize budgets, operating statements, and payroll reports to manage expenses and understand financial impacts.

Guest Experience Management

• Participate in investigations of accidents, use guest tracking systems, set a positive example for guest relations, and handle guest feedback and complaints effectively.

Human Resources Activities

• Support operational functions, train staff, participate in meetings, and manage staffing levels.
• Train employees in safety and emergency procedures, monitor service behaviors, empower staff, participate in hiring, and conduct performance appraisals.
• Handle employee questions, participate in disciplinary procedures, recognize employee achievements, schedule staff, and assist with payroll.

The salary range for this position is $64,000 to $80,000 annually.

Marriott International is an equal opportunity employer committed to diversity and accessibility. We provide accommodations for applicants with disabilities or other needs. Please contact us at 905-366-5227 or email [emailprotected] for assistance.

Join Courtyard and be part of a global team dedicated to excellent guest service, continuous improvement, and a fun, inclusive work environment.