Assistant Outlets Manager

Hilton Worldwide, Inc.; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A leading global hotel chain in Toronto is seeking an Assistant Outlets Manager to oversee operations at Frenchy Bar et Brasserie. You'll manage a team to ensure exceptional guest experiences, with responsibilities including training, communication, and operation management. Candidates should have at least 2 years of Food and Beverage management experience and leadership skills.

Benefits

Competitive benefits package

Discounts on products and services

Qualifications

• Minimum 2 years in Food and Beverage management or supervisory experience.
• Rigorous commitment to accuracy and detail.
• Flexible schedule, available for mornings, nights, weekends, and public holidays.

Responsibilities

• Oversee day-to-day operations of Frenchy Bar et Brasserie.
• Manage, support, and train the team.
• Evaluate guest satisfaction levels for continuous improvement.

Skills

Food and Beverage management

Strong organization skills

Effective leadership skills

Communication skills

Solution finder mindset

Education

Degree or diploma in Hospitality Management

Job description

Job Title

Assistant Outlets Manager (HOT0BYZJ)

Work Location

Hilton Toronto, 145 Richmond Street West, Toronto M5H 2L2

What will I be doing?

The Assistant Outlets Manager is responsible for managing operations and leading the team in our new restaurant, Frenchy Bar et Brasserie. Working closely with the Restaurant General Manager, you are passionate about providing a best-in-class dining experience for our guests and members.

A s an Assistant Outlets Manager, you will oversee both the Restaurant and Room Service operations to deliver a smooth, efficient, and exceptional guest and member experience. Here are the key responsibilities you will be performing to the highest standards:

• Oversee day-to-day operations of Frenchy Bar et Brasserie ensuring all stations, levels of service, and guest experience are at the level of standard required
• Manage, support, and train the team towards exceptional levels of customer service
• Ensure high levels of communication are maintained between outlets and other departments throughout the hotel
• Manage guest queries in a timely and efficient manner
• Recruit, train, and develop team members
• Foster a culture of teamwork, recognition, and hospitality mindset
• Ensure cash handling procedures are followed at all times
• Conduct pre-shift briefings and identify opportunities to optimize sales
• Assist in carrying out annual and mid-year appraisals with team members under your responsibility
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Be aware of trends and propose ideas to build the range and quality of Food & Beverage offered throughout the outlets
• Assist with schedules, budgets, and upholding policies and procedures
• Comply with security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

Assistant Outlets Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Minimum 2 years in Food and Beverage management or supervisory experience
• Strong organization, prioritization, and communication skills
• Rigorous commitment to accuracy and detail
• Effective leadership skills and the willingness to coach and train others
• Solution finder mindset with drive to achieve results
• Flexible schedule - must be available to work early mornings, nights, weekends, and public holidays
• Certified Smart Serve

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• A degree or diploma in Hospitality Management or equivalent

What will it be like to work for Hilton?

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We\'re passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We\'re leaders in our industry and in our communities.

Teamwork - We\'re team players in everything we do.

Ownership - We\'re the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes in our Team Members:

Living the Values

Quality

Productivity

Customer Focus

Teamwork

What benefits will I receive?

You will be offered a competitive benefits package. As a team member, you will also become eligible to receive discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton Worldwide.

Accessibility

Hilton Hotels and Resorts are committed to providing equality of services, and access to facilities for all our guests. For more information on this hotel’s Accessibility for Ontarians with Disabilities Act (AODA) policy and plan please contact the hotel at [e-mail] or call 1-844-217-AODA.