Assistant Manager - Starbucks

Aramark; Ottawa; On-site; CAD 40,000 - 50,000; Full time

Job summary

A leading hospitality services company is seeking a full-time Assistant Manager for their Starbucks location on the Carleton University campus. You will oversee daily operations, ensuring high levels of customer service, compliance with standards, and staff training. The ideal candidate will have a diploma in Hospitality Management and experience in leadership roles. This position offers career growth opportunities and a supportive work environment.

Benefits

Health benefits

Training and development opportunities

Employee recognition programs

Meal program

Safe and healthy work environment

Diverse and inclusive workforce

Qualifications

• Diploma in Hospitality Management or equivalent work experience required.
• Experience in a unionized setting is an asset.
• Flexible schedule required – may involve some evenings and weekends.

Responsibilities

• Oversee daily operations with assistance from the Manager.
• Ensure compliance with operating standards, policies, and procedures.
• Schedule staff and assist with HR functions such as performance evaluations.
• Recruits and trains staff in compliance with requirements.
• Resolve customer complaints ensuring quality service.
• Maintain inventory controls and cash handling procedures.

Skills

Leadership

Customer service

Financial analysis

Microsoft Office (Word, Excel, PowerPoint)

Education

Diploma in Hospitality Management/Food and Beverage Management

Job description

Are you looking for a fun, fast-paced, and rewarding experience? Are you looking for a position in a company that can provide career growth and opportunity? Carleton Dining Services would love to have you on our team!

We are hiring full-time Assistant Managers to join our team at Starbucks on Carleton University campus. Reporting to the Manager of the location, our Assistant Managers are responsible for assisting with the day-to-day operations of the unit, working with and providing leadership to the team on the ground, and ensuring a high level of customer service.

What We Offer

• Health benefits (full-time employees)
• Training and development opportunities
• Employee recognition programs including service awards
• Meal program
• Strong focus on a safe and healthy work environment
• Diverse and inclusive workforce

About the Job

• Responsible for overseeing the daily operations with assistance from the Manager
• Ensure compliance of all Aramark operating standards, Franchise standards, and legislated standards including company policy and procedure, Health and Safety standards, and Safe Food Handling
• Responsible for scheduling staff with assistance from the Manager
• Provides support to Manager with HR functions such as performance evaluations and progressive discipline
• Recruits and trains staff in compliance with Aramark and Franchise requirements
• Develops and motivates Supervisory staff to attain proper standards of performance
• Ensure quality, courteous service is provided to all customers, and resolves customer complaints
• Works with the Manager and Marketing Manager to launch marketing initiatives and promotions
• Responsible for inventory controls, food, labor and direct costs
• Collects, records, and deposits all revenues received at the component
• Maintains compliance of all cash handling and cash auditing procedures, reports and overage/shortages
• Ensures adherence to Aramark’s policies and procedures
• Ensures adherence to Aramark's Health and Safety Programs
• Other duties as assigned

About You

• Diploma in Hospitality Management/ Food and Beverage Management or equivalent work experience
• Experience in a unionized setting an asset
• Knowledge of Microsoft Word, Excel and PowerPoint
• Ability to analyze and interpret financials
• Flexible Schedule Required – may involve some evenings and weekends

The selected candidate for this position will need to complete and successfully pass a Criminal Background Check.

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world.

You3;ll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you3;ll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you3;ll be empowered to try new things and find solutions to tough problems. No matter what you3;re pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

Accommodation Statement

Accommodations for job applicants with disabilities are available upon request.