Area Coordinator

GardaWorld; Kelowna; On-site; CAD 30,000 - 60,000; Full time

Job summary

A global security leader is seeking an ambitious Area Coordinator in Kelowna, Canada. In this role, you will maximize customer retention and satisfaction while developing new business opportunities. You should have a background in the Security industry, excellent communication skills, and a professional approach to client management. The position requires strong organizational skills and the flexibility to meet business demands. Join a team committed to making the world a safer place.

Benefits

Salary starting at $60,000

Vehicle allowance

Flexible hours

Career development and advancement

Training opportunities

Qualifications

• Previous professional experience in the Security industry is a definite asset.
• Flexibility to work outside of regular business hours to meet business demands.
• Familiarity with relevant industry regulations and quality standards.

Responsibilities

• Maximize customer retention by driving and ensuring customer satisfaction.
• Develop new business opportunities.
• Mentor and coach security officers in the field.

Skills

Excellent communication skills

Strong organizational skills

Problem-solving skills

Ability to travel

Professionalism in client management

Education

Post-secondary education in a Security related field

Certified Protection Professional (CPP)

Job description

Overview

GardaWorld’s Pacific Region is expanding at a rapid rate, and we are looking to add an ambitious Area Coordinator to our security services team based out of the Pacific Region, to champion and assist the regional Operations Manager team with the Interior book of business.

What we offer you

• Salary starting at $60,000
• Vehicle allowance
• Flexible hours
• Career development and advancement
• Training opportunities

Job Description

Reporting to the Regional Operations Manager, you will be responsible for:

• Maximizing customer retention by driving and ensuring customer satisfaction
• Validating corrective action for complaints, responding to escalated inquiries/requests quickly and professionally, while adding value at every opportunity, while documenting in accordance with corporate policy
• Facilitating activities related to new account start-ups and closeouts
• Developing new business opportunities
• Ensuring and documenting that each site is fully staffed with trained, equipped and motivated personnel who can routinely execute on the customer’s mandate, as well as the company’s contractual obligations
• Facilitating essential personnel management for staff and non-supervised accounts including evaluation of field staff
• Completing requisitions, logs, reports, and associated documentation per our corporate process
• Reviewing reports applicable to the business including overtime reports, account requirements, staffing updates, license status to manage portfolios
• Completing Standing Orders, Site Hazard Assessments, and ensuring client files are updated annually
• Ensuring site operations are conducted with prescribed GardaWorld Professional Standards through regularly scheduled site visits
• Enhancing & retaining high-profile accounts through interactive solutions;
• Ensure consistent adherence of corporate standards as well as ISO and COR compliance;
• Work with the local and regional teams to ensure goals are met or exceeded;
• Mentor and coach security officers in the field, with a relentless focus on exceeding customer expectations;
• Collaborate with other team members, both in the Pacific Region and across Canada in a fast-paced, entrepreneurial environment

Qualifications

• Previous professional experience in the Security industry is a definite asset
• Post secondary education in a Security related field is an asset
• Certified Protection Professional (CPP) or other relevant designations are a definite asset
• Excellent communication skills – written and verbal
• The successful candidate must demonstrate professionalism in the management of clients;
• Strong organizational skills and a demonstrated ability to work in a fast-paced environment
• Flexibility to work outside of regular business hours to meet business demands
• Ability to travel to designated sites to meet with clients and field staff, as well as report to the respective branch offices.
• Proven experience in operations coordination or a similar supervisory role.
• Strong organizational and time management skills.
• Excellent communication and interpersonal abilities.
• Familiarity with relevant industry regulations and quality standards.
• Problem-solving skills and a proactive approach to finding solutions.
• Be knowledgeable of security/risk management concepts and application processes and display a high level of professional and ethical conduct in all interactions with the client, other potential customers and employees.
• Class 5 Drivers license with clean drivers abstract.
• BC Security License an asset
• SSKEL

Closing

GardaWorld: Make the world a safer place

GardaWorld, a global leader in security, offers exciting career opportunities in an evolving industry. We celebrate diversity and invite talent from all backgrounds to apply.