Applications Scientist I

DiaSorin; Remote; CAD 75,000 - 90,000; Full time

Job summary

A diagnostics company is seeking an Applications Scientist I to support clinical lab customers in the effective implementation of assays. The role involves providing training, scientific support, and working closely with sales and marketing teams to enhance customer satisfaction. Candidates should have a Bachelor’s in Life Sciences and experience in the medical device or diagnostics industry. This position requires 70-80% travel. Join a team dedicated to improving healthcare worldwide.

Benefits

Competitive salary

Health benefits

Travel opportunities

Qualifications

• 2+ Years of experience in a clinical lab setting or related industry preferred.
• Ability to travel 70-80% of the time for customer visits.
• Strong organizational skills and ability to manage schedules.

Responsibilities

• Support clinical laboratory customers with assay implementations.
• Assist with training and scientific support for customers.
• Collaborate with sales and marketing teams to improve customer satisfaction.

Skills

Customer training and education

Regulatory knowledge

Excellent communication

Data analysis

Education

Bachelor’s Degree in Life Sciences

Master’s or PhD

Tools

Salesforce

Microsoft Office

Job description

Overview

Applications Scientist I (ASI) – Published on: Jan 21, 2026; Country: United States; Job Category: After Market Service; Employment type: Regular Full Time.

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. Our broad offering of diagnostic tests and Licensed Technology solutions supports our position as the Diagnostics Specialist. We are seeking talented individuals who are passionate about innovation and healthcare to join our team.

Why Join Diasorin?

• Impactful Work: Your contributions will directly impact patient care.
• Global Reach & Innovation: Collaborate with colleagues worldwide on global healthcare solutions.
• Diverse and Inclusive Culture: We value diversity and provide a supportive, collaborative environment.
• Join Our Team: We are looking for passionate and capable individuals ready to drive healthcare solutions forward.

Job Scope

The Applications Scientist I (ASI) supports clinical laboratory customers within a defined territory by assisting with assay implementations, providing field-based training, and offering scientific assay support. As part of the Commercial Team, the ASI contributes to new customer onboarding and assists with assay verifications and data presentations to help drive the adoption and utilization of instrument and assay platforms.

Key Job Functions

• Assisting with new assay implementations and supporting ongoing customer operations
• Performing customer training and education on existing and new products/instrumentation
• Serving as a scientific resource on assay utilization, performance, regulatory requirements, and related software/LIS integration
• Collaborating with sales, marketing, and technical support teams to enhance the customer experience

Performance is measured by the successful and timely completion of assay implementations, customer satisfaction, technical development, and contribution to revenue goals. This role requires frequent travel to provide onsite training, verification, troubleshooting, and stakeholder engagement. Coverage outside of a defined territory may also be required.

Job Responsibilities and Duties

• Implementing New Assays and Instruments at Customer Sites: Supports the implementation process by completing assigned tasks. Begins developing understanding of workflows and gradually builds confidence with routine responsibilities.
• Pre-Implementation Planning: Participates in planning calls and documents discussion details. Follows up on assigned action items, communicates clearly with internal teams and customers, and brings up potential issues to more experienced team members. Contributes to implementation planning potentially requiring guidance and support. Prepares for site visits by reviewing customer requirements. Executes routine verification steps and seeks help when encountering unfamiliar scenarios. Maintains communication with team members and supports coordination of post-visit activities.
• Data Analysis and Presentation: Develops understanding of how to analyze and present routine assay data. Ensures completeness and accuracy of basic data sets before providing to customer. Involves more experienced team members when needed. Follows up in a timely and professional manner. Supports ongoing communication with customers and internal teams to help advance the assay go-live process. Alerts more senior staff when challenges arise or additional support is needed.
• SalesForce Implementations: Enters accurate notes and data into Salesforce. Implements consistency in capturing metrics and comments that meet team expectations.
• Management of Current Customer Base: Begins to learn about customers within the territory. Supports the development of customer relationships and works with Sales and senior team members to understand shared objectives. Learns to recognize signs of customer needs and potential risks. Schedules and/or participates in customer check-ins either alone or with sales/other Diasorin employees. Contributes to follow-up actions as directed. Uses available tools to observe customer activity and supports the team in creating a positive customer experience.
• Maintain Detailed and Timely Communication: Internal and External – develops foundational knowledge of Diasorin products and instrumentation, provides basic support to customers, shares routine updates as needed, and builds collaboration with internal teams.
• Technical Qualifications and Abilities: Working through training on Diasorin assay platforms. Begins building familiarity with Diasorin assays; actively develops skills through hands-on experience and mentorship.
• Customer Training: Works toward certifications to perform basic new user training. Answers basic customer questions and seeks guidance for unfamiliar topics. Observes and begins to understand how to assess user comprehension and contribute to successful instrument operation.
• Assay Knowledge: Learns to navigate and interpret Diasorin IFUs. Works towards independently completing assay verification and training on standard assays; observes training on more complex assays; consults senior team members for unfamiliar scenarios.
• Laboratory Regulatory Knowledge: Becomes familiar with key regulatory agencies (CAP, CLIA, COLA, Health Canada) and FDA or Health Canada regulated technologies as applicable. Adheres to quality procedures and compliance expectations while continuing to build regulatory knowledge.
• Troubleshooting and Problem Solving: Develops basic troubleshooting skills; collaborates with FSEs, Product Support and Tech Support to troubleshoot and resolve issues; escalates when needed.
• Positive Member of the Team: Maintains a professional, collaborative attitude and supports cross-coverage when appropriate.
• Learning and Education: Attends required trainings, builds foundational knowledge, and identifies areas for growth with support from more experienced team members.
• Administrative: Uses Salesforce CRM, tracks TAM and contacts, submits timely implementation updates, and follows travel and expense policies.
• General Requirements: Maintains professionalism, punctuality, attention to detail, and reliability; manages scheduling and communicates availability.
• Occupational and Safety Compliance: Performs work safely, follows safety procedures, and maintains regulatory awareness (OSHA, EPA, FDA/Health Canada as applicable).
• Travel: 70-80% travel required.

Education, Experience and Qualifications

• Bachelor’s Degree in Life Sciences required; Master’s or PhD preferred
• 2+ Years in a clinical lab setting or Medical Device/Diagnostics/Pharmaceutical industry preferred
• 2+ Years as a field-based Applications Scientist and/or equivalent experience preferred
• Training and Skills: Regulatory knowledge (CAP, CLIA, COLA, Health Canada) and good laboratory practices; understanding of LIS; knowledge of medical terminology and diagnostic methods; FDA/Health Canada quality systems familiarity
• Ability to support revenue goals, read/analyze reports, write and present information, work independently, troubleshoot, and travel to customer sites
• Excellent communication, teamwork, and organizational skills; familiar with Microsoft Office
• Licenses and Certifications: ASCP or Canadian (or Local) Regulatory Body Designation Medical Technologist preferred

Standard Working Conditions

• Exposure to biohazards and chemicals; PPE frequently
• Travel Requirements: 70-80%

Equal Opportunity and Compliance

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not be discriminated against on the basis of disability.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and Canada and to complete the required employment eligibility verification document form upon hire.

Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities. If you are a US or Canada candidate and require assistance or accommodation during the application process, please contact the North America Talent Acquisition Team at [e-mail] or 1-800-328-1482 to request an accommodation.

The above job description is intended to describe the general content, identify the essential functions, and set forth the requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Diasorin reserves the right to modify or amend this job posting as needed to comply with local laws and regulations.

Please note that offers of employment at Diasorin may be contingent upon successful completion of a pre-employment background check and drug screen, subject to applicable laws and regulations.

This position is not eligible for partnership with a third-party search firm vendor without expressed, written consent from the Diasorin Human Resources Department.