Applications Engineer

Xylem; Guelph; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading water technology company in Ontario is seeking an Applications Engineer to provide timely support for Drives and Controls products. This role involves collaboration with technical groups, providing optimal designs, and ensuring customer satisfaction through effective order management. Candidates should have a Bachelor's degree in engineering and experience with rotating equipment. Strong communication skills are essential, and familiarity with CRM tools is preferred.

Benefits

Paid Volunteer Program

Employee Resource Groups

Inclusive work environment

Qualifications

• 1-5 years of related experience with rotating equipment preferred.
• Excellent interpersonal relationship building skills with strong verbal and written communication skills.
• Ability to work with ambiguity, manage multiple projects at once.

Responsibilities

• Provide Applications Engineering support to channel partners and end users.
• Provide optimal design selections based on customer requirements.
• Conduct Project Engineering activities during submittal development.

Skills

Interpersonal relationship building

Verbal communication skills

Written communication skills

Knowledge of pump hydraulics

Knowledge of mechanics

Knowledge of construction

Education

Bachelor’s degree in engineering

Tools

Customer Relationship Management (CRM)

Configure Price Quote (CPQ)

Enterprise Resource Planning (ERP)

Salesforce

Pump selection software

Job description

Overview

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

The Role

The Applications Engineer will be responsible for providing cordial, timely, and accurate Drives and Controls product and order support. This role will collaborate with other technical and engineering groups, production, and sales to understand the needs and desires of the customers and provide them with service levels that meet or exceed customer expectations.

Responsibilities

• Provide Applications Engineering support to channel partners, distributors and end users
• Provide optimal design selections based on customer requirements.
• Estimate project costing and negotiate lead times.
• Collaborate with purchasing team and other stakeholders to obtain costing for components as required
• Support maintenance of CRM funnel to ensure opportunity visibility by field sales team.
• Develop technical depth and understanding of Xylem products and applications.
• Conduct Project Engineering activities during submittal development and order fulfillment
• Collaborate with other technical and engineering groups to provide the required customer solution.
• Proactively anticipate and mitigate risk
• Provide timely responses to inquiries.
• Meet or exceed established SLA and required metrics.
• Be easy to do business with
• Support timely order entry, deliverables and order status.

Qualifications

• Bachelor’s degree in engineering required.
• One to Five years+ related experience with rotating equipment preferred.
• Knowledge of pump hydraulics, mechanics and construction
• Excellent interpersonal relationship building skills with strong verbal and written communication skills.
• Experience with a Customer Relationship Management (CRM), Configure Price Quote (CPQ), and / or Enterprise Resource Planning (ERP) tools

Pluses

• Salesforce and Pump selection software experience is a plus.
• Ability to work with ambiguity, manage multiple projects at once, and review technical documents and drawings.
• Ability to be self-managing and self-leading.

About Xylem / Diversity & Inclusion

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. We value inclusion and belonging as drivers of innovation and global competitiveness.

Employee Programs & EEO

At Xylem, you'll contribute to solving water issues and may participate in our paid Volunteer Program, Xylem Watermark. We prioritize well-being through inclusion and belonging as well as Employee Resource Groups (ERG). We are an Equal Employment Opportunity employer (including disability and veterans) and Affirmative Action workplace, fostering an inclusive environment free from discrimination or harassment.

Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology!

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