Application Support Analyst - ACX Corp Sup Edmonton

Cambridge Housing Authority; Edmonton; On-site; CAD 70,000 - 85,000; Full time

Job summary

A leading automotive services provider in Edmonton seeks an Application Support Analyst to provide technical support and facilitate business analysis for software applications. The ideal candidate will have 3-5 years of experience, relevant education, and a customer service mindset. Key responsibilities include gathering requirements and maintaining documentation for support activities. Join a dynamic team dedicated to continuous improvement and innovation in a fast-paced environment.

Qualifications

• 3-5 years experience as an Application Support Specialist or similar role.
• Experience in gathering business requirements and conducting workshops.
• Ability to provide remote support for distributed organizations.

Responsibilities

• Provide technical support and assistance regarding software applications.
• Liaise with stakeholders to gather business requirements.
• Maintain documentation of support activities and resolutions.
• Create business and functional requirements, test cases, and test plans.

Skills

Technical support

Business analysis

Software testing

Interpersonal skills

Customer service

Knowledge sharing

Education

Related post-secondary education

Industry certification (IT, computer science)

Job description

Position: Application Support Analyst

Location: Edmonton, AB

Classification: Full-time, Immediate hire

Why you will love this job:

We have an enthusiastic and highly effective team with no end of challenging and interesting work. Our company is a recognized national leader in business innovation and has featured in the top 30 best performing companies on the TSX. The company and our team are growing, and the expansionary mindset holds considerable potential for the right person.

Who we are looking for:

As an Application Support Analyst for AutoCanada’s Collisions Centres & Hail Department (ACX), you will provide business and systems analysis, requirement gathering, software testing and application support on projects, enhancements and operations related to its information systems. You will succeed in this role if you are an energetic self‑started who thrives in a fast‑paced environment. You will bring strong communications skills and enjoy collaborating with others and applying technology to find creative solutions. Your combination of business acumen and deep technical expertise will ensure the organization continues maturing its IT capabilities.

What you will do

• Provide technical support and assistance to staff at ACX regarding software applications, including troubleshooting, issue resolution, and user guidance.
• Liaise with stakeholders from both AutoCanada Home Office and ACX, IM/IT and 3rd parties to gather business requirements and then optimize components within the application suite.
• Maintain documentation of support activities, including incident logs, resolutions, and knowledge base articles to facilitate efficient problem resolution and knowledge sharing.
• Work directly with AutoCanada’s Collision Centers to understand and document their existing business process and functionality.
• Create business and functional requirements, test cases and test plans for the implementation of the new and existing systems.
• Propose recommendations and present to management and stakeholders on changes and improvements to the systems solution to optimize business process.
• Co‑ordinate with the Information Management team to ensure the systems are configured and optimized for the successful delivery of business intelligence services to staff within ACX.
• Ensure that IT service management & documentation systems are kept up to date
  • Manage small IT projects to ensure standardization.
  • Be involved and provide IT expertise for larger initiatives.
  • Some travel may be involved.

What you bring to the table

• Minimum of 3 – 5 years working experience as an Application Support Specialist, Technical Business Analyst, or similar role.
• Related post‑secondary education and industry certification (IT, computer science etc.).
• Working experience in developing business requirements, lead workshops and build fit gap analysis.
• Experience with remote support for a geographically distributed organization.
• Excellent interpersonal and customer service skills.
• A quick learner with a demonstrated capability to produce documents and share knowledge with others.
• Self‑starter capable of working individually and with a team in a fast‑paced and highly dynamic environment.
• Familiarity with automotive operations considered an asset.

Who we are:

AutoCanada is a publicly traded multi‑location automotive dealership group operating in both Canada and the United States and headquartered in Edmonton. The multi‑location dealership model enables AutoCanada to serve a diversified geographic customer base providing a range of services to customers including new and used vehicle sales, financing, leasing, automotive service and repair, collision repair, and parts sales. Founded in 2006, AutoCanada has expanded significantly and continues to grow.

For more information about AutoCanada, check out autocan.ca/, Instagram, Facebook.

To apply, pleasesubmityour resume and cover letter on the Careersportionof our website.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. AutoCanada is committed to creating a diverse workforce and an inclusive culture, as an equal opportunity employer we encourage applications from all qualified individuals.