Analyst, Business Line Controls

Manulife Financial; Waterloo; Hybrid; CAD 68,000 - 115,000; Full time

Job summary

A leading financial services company in Waterloo is seeking an Analyst to support the operational control framework within their Lending business lines. The role involves executing compliance activities, identifying operational risks, and preparing control testing reports. Candidates should have a Bachelor's degree and over 5 years of relevant experience. This position offers a hybrid working arrangement and a competitive salary range between $68,775.00 CAD and $114,625.00 CAD.

Benefits

Health and dental benefits

Life and AD&D insurance

Retirement savings plans

Generous paid time off program

Qualifications

• 5+ years of experience in operational controls, risk management, audit, or a related analytical role.

Responsibilities

• Lead the execution and documentation of regulatory and operational control procedures.
• Complete Risk and Control Self-Assessments.
• Prepare summaries and reports on control effectiveness.

Skills

Analytical skills

Problem-solving

Effective communication

Interpersonal skills

Organization skills

Time management

Education

Bachelor's degree in Business Administration, Finance, Accounting, or related field

Tools

Microsoft Excel

Microsoft Word

Microsoft PowerPoint

Risk management tools

Job description

Overview

The Analyst, Business Line Controls supports the operational control framework within the Residential Lending (RESL), Retail Products or Specialized Lending business line. This role is responsible for assisting in the execution of control activities, identifying and reporting operational risks, and supporting compliance with internal policies and external regulations. As part of the Strategy, Governance and Controls team, the Analyst contributes to the effectiveness of Manulife Bank’s first line of defense by maintaining accurate documentation, performing control testing, and supporting continuous improvement initiatives.

Position Responsibilities

• Lead the execution and documentation of regulatory and operational control procedures within the RESL Lending, Retail Products or Specialized Lending business line.
• Complete the Risk and Control Self-Assessments (RCSA), including data gathering, analysis, and reporting.
• Complete control testing activities and identify gaps or areas for improvement.
• Collaborate with business partners to ensure controls are embedded in day-to-day processes and aligned with regulatory requirements.
• Prepare summaries and reports on control effectiveness, findings, and remediation efforts for review by management.
• Stay current on regulatory changes and industry best practices to ensure controls remain effective and compliant.
• Provide support during internal and external audits, including gathering evidence and responding to inquiries.
• Support initiatives to strengthen first line risk management capabilities and promote operational resilience.

Required Qualifications

• Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.
• 5+ years of experience in operational controls, risk management, audit, or a related analytical role.

Preferred Qualifications

• Strong analytical and problem-solving skills with attention to detail.
• Effective communication and interpersonal skills, with the ability to work collaboratively across teams.
• Proficiency in Microsoft Excel, Word, and PowerPoint; experience with risk management tools is an asset.
• Strong organizational and time management skills, with the ability to manage multiple tasks and deadlines.

When you join our team

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Manulife is an equal opportunity employer

In Manulife/恒康, we embrace diversity. We are committed to attracting, developing, and retaining a workforce that is diverse and to fostering an inclusive work environment that embraces culture and individuality. We are steadfast in maintaining fair hiring, retention, promotion, and compensation practices. Our practices and policies will not discriminate on the basis of race, ethnicity, national origin, color, nationality, religion, faith, sexual orientation, genetic traits, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any factor protected by applicable law.

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$68,775.00 CAD - $114,625.00 CAD

Benefits

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.