Airport Customer Experience Specialist

GAT Airline Ground Support; Grande Prairie; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading airline service company in Canada is hiring a customer service agent to serve as the first point of contact for passengers. The role includes assisting with check-ins, managing baggage, and providing excellent customer service in a fast-paced environment. Candidates must possess good communication skills, basic computer proficiency, and be able to lift bags weighing up to 70 lbs. A high school diploma is required, and flexibility to work nights and weekends is essential.

Qualifications

• Must be at least 18 years of age.
• Ability to read, speak, and understand English.
• Ability to stand for long periods of time.
• Must possess a friendly, outgoing personality.
• Occasionally lift bags weighing between 50 and 70 pounds.

Responsibilities

• Greet and assist all customers promptly and courteously.
• Announce incoming and outbound flights.
• Handle credit card and personal check transactions.
• Manage checked baggage and operate jetways.
• Provide flight information and documentation.

Skills

Customer assistance

Communication skills

Attention to detail

Basic computer skills

Education

High school diploma, GED, or equivalent work experience

Job description

A leading airline service company in Canada is hiring a customer service agent to serve as the first point of contact for passengers. The role includes assisting with check-ins, managing baggage, and providing excellent customer service in a fast-paced environment. Candidates must possess good communication skills, basic computer proficiency, and be able to lift bags weighing up to 70 lbs. A high school diploma is required, and flexibility to work nights and weekends is essential.