AI-Driven Customer Success & Implementation Lead - Remote

Jobgether; Remote; CAD 80,000 - 100,000; Full time

Job summary

A technology solutions provider seeks a Customer Success and Implementation Manager to lead enterprise-scale SaaS deployments. This role involves managing client implementations, enhancing operational efficiency through AI features, and consulting on privacy and risk solutions. Ideal candidates have over 5 years of SaaS experience and strong project management skills. Benefits include unlimited PTO, a health plan, and a 100% work-from-home policy.

Benefits

Health, Vision, and Dental Care

Unlimited Paid Time Off (PTO)

100% Work-from-home policy

Participation in regional philanthropic activities

Opportunities for health-focused activities

$2,500 employee referral program

Qualifications

• Over 5 years of experience in SaaS implementations or Customer Success management.
• Ability to simplify complex regulatory concepts for clients.
• PMP or similar project management certification preferred.

Responsibilities

• Lead implementations by configuring and optimizing platform modules.
• Project manage full implementations ensuring milestones are met.
• Consult strategically on translating privacy and risk requirements.

Skills

Experience in SaaS implementations

Technical expertise in SaaS architecture

Project management skills

Excellent communication skills

Change management skills

Job description

A technology solutions provider seeks a Customer Success and Implementation Manager to lead enterprise-scale SaaS deployments. This role involves managing client implementations, enhancing operational efficiency through AI features, and consulting on privacy and risk solutions. Ideal candidates have over 5 years of SaaS experience and strong project management skills. Benefits include unlimited PTO, a health plan, and a 100% work-from-home policy.