AI CX TAM: Drive Transformation & Outcomes

Siena AI; Remote; CAD 80,000 - 100,000; Full time

Job summary

A leading AI company in Toronto is seeking a Technical Account Manager to bridge customer experience operations and AI transformation. You will partner with CX leaders to design AI strategies, lead workshops, and ensure successful automation implementation. Ideal candidates have experience in customer interactions at SaaS firms, profound project management skills, and a solid grasp of CX workflows. Join a dynamic team and help reshape customer experiences through AI.

Benefits

Learning budget

Equity options

Flexible working environment

Qualifications

• 3+ years in a technical role involving customer interactions at a high-growth SaaS company.
• Excellent project management skills to manage multiple customer engagements.
• Solid understanding of CX workflows and metrics.

Responsibilities

• Partner with CX leaders to design AI transformation strategies.
• Lead hands-on workshops with customer teams.
• Conduct automation audits and deliver training sessions.

Skills

Customer interaction

Project management

Technical fluency

CX workflows knowledge

AI automation understanding

Tools

Zendesk

Gorgias

Kustomer

Job description

A leading AI company in Toronto is seeking a Technical Account Manager to bridge customer experience operations and AI transformation. You will partner with CX leaders to design AI strategies, lead workshops, and ensure successful automation implementation. Ideal candidates have experience in customer interactions at SaaS firms, profound project management skills, and a solid grasp of CX workflows. Join a dynamic team and help reshape customer experiences through AI.