Advisor, Sales and Customer Service, Level 1, Maskatel

Bell Canada; Remote; CAD 30,000 - 60,000; Full time

Job summary

A regional telecommunications company is seeking a Customer Service Representative located in Saint-Hyacinthe. The role involves selling products, providing after-sales service, and addressing customer inquiries. Candidates must have a high school diploma and experience in sales or customer service. Bilingual abilities in English and French are required. The position is full-time with a remote work arrangement, focusing on fostering an inclusive workplace. Applications should be submitted online.

Benefits

Flexible work hours

Inclusive workplace

Opportunities for training and development

Qualifications

• Completed high school diploma.
• Experience as a call center representative or in a customer service role.
• Experience in a sales team.

Responsibilities

• Sell products and services based on customer needs.
• Perform after-sales service activities like invoicing and general information.
• Use surveys to gauge customer satisfaction.

Skills

Customer service skills

Sales skills

Teamwork

Communication in English

Communication in French

Education

High school diploma

DEP in Customer Service or equivalent

Job description

Overview

Groupe Maskatel Québec S.E.C. is a regional telecommunications company offering Internet access, digital television, and telephone services to both residential and business customers. Headquartered in Saint-Hyacinthe, Maskatel is advancing its fiber optic network deployment to enhance its services. Driven by a culture focused on pride, customer experience, and employee engagement, we are a highly collaborative team oriented towards solutions. Groupe Maskatel is committed to building a skilled workforce. Therefore, we have implemented inclusive selection processes and a workplace free from discrimination.

Summary

The role involves providing personalized customer service as a Maskatel ambassador. This includes active listening to determine customer needs and recommending suitable products and services. Account-related inquiries will also be addressed.

Main responsibilities

• Sell products and services based on customer needs
• Perform after-sales service activities (invoicing, address changes, general information, solve customer problems or refer them to the department concerned)
• Use surveys to question customers on their satisfaction level
• Retain customers who want to cancel or reduce their products and services
• Manage clients' administrative files
• Occasionally solicit active customers and potential customers

Qualifications

• Have a completed high school diploma
• DEP in in one of the following programs: Customer Service Agent, Sales and Consulting Representative, Call Center Agent, Administration or Secretarial (any equivalent experience will be considered)
• Experience as a call center representative and/or in a customer service related position
• Experience in a sales team
• Experience as a team resource person
• Ability to communicate and work in a team
• High sense of ethics
• Shows courtesy, respect and diligence towards customers
• Outgoing and good verbal expression on the phone
• Interpersonal skills
• Strong skills in selling products and services by phone
• Good synthesis and analysis skills
• Ability to take charge and move files forward
• Ease in learning and using computer systems
• Methodical and rigorous in one’s work
• Interest in the field of telecommunications and/or technologies
• Knowledge of English and French, oral and written, in the course of duties; this person will be required to interact with French & English-speaking stakeholders

Conditions of employment

• Position attached to the Saint-Hyacinthe office (Workways Remote Profile)
• Full-time position (40 hours/week)

Adequate knowledge of French is required for positions in Quebec.

Additional Information

• Position Type: Non Management
• Job Status: Regular - Full Time
• Job Location: Canada : Quebec : Saint-Hyacinthe
• Work Arrangement: Remote
• Application Deadline: 12/21/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

At Maskatel, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Maskatel is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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