Advisor Operations and Reporting

Enbridge; Toronto; Hybrid; CAD 81,000 - 100,000; Full time

Job summary

A leading energy company in Toronto is seeking an Advisor Operations and Reporting to join their Digital Channels & Analytics team. The ideal candidate will have a background in data analytics, experience in customer service, and strong problem-solving skills. In this role, you'll partner with stakeholders, monitor KPIs, and transform data into actionable insights to drive business improvements. The company offers competitive compensation and a hybrid FlexWork model.

Benefits

Generous time off

Comprehensive benefits

Retirement plan

Qualifications

• 4+ years’ experience in Business Intelligence or Data Analytics.
• Advanced Excel skills and proficiency with SQL, Power BI, Python.
• Excellent client/customer service skills.

Responsibilities

• Partner with stakeholders to define reporting needs and analytical solutions.
• Transform data into insights for business decisions.
• Monitor KPIs and highlight business improvement areas.

Skills

Data analytics

Customer service

Communication

Problem-solving

Education

Related university degree

Tools

Microsoft Excel

SQL

Power BI

Python

SAP S/4HANA

SAP Analytics Suite

Job description

Overview

Are you a detailed person who has a passion for data analytics and customer service and can communicate effectively? Come join the Digital Channels & Analytics team today as an Advisor Operations and Reporting!

In this role, you're accountable for data analysis including digital channels, billing & collections, contact center and process & compliance by providing insights to drive improvements and operational savings.

At Enbridge, we offer opportunities for growth, generous time off, and a comprehensive compensation, benefits, and retirement plan. Apply today — we\'d love to hear from you!

What you will do

• Partner with business stakeholders to understand reporting needs, define requirements, and translate them into practical analytical solutions.
• Transform raw data into meaningful insights that help leaders understand what is happening and why — supporting smarter, faster business decisions.
• Monitor key performance indicators (KPIs) and highlight risks, opportunities, and emerging patterns to help drive improved business results including reduction in call volumes, back-office exceptions, increased digital adoption and overall cost effectiveness.
• Conduct ad‑hoc analysis to support business cases, continuous improvement initiatives, and operational troubleshooting.
• Develop, maintain, and enhance recurring reports and dashboards that provide clear visibility into operational performance and customer experience trends.
• Ensure data accuracy, consistency, and reliability across all reporting assets.
• Document reporting logic, data definitions, and processes to support transparency and repeatability.
• Assist in implementation of changes in business processes and rules based on analytics.
• Work with Enbridge TIS (Technology and Information Services) and vendor partners on analytic projects (SME, Testing, Data gathering).

Who you are

• Related university degree and 4+ years’ experience (preferably in Business Intelligence, Data Analytics, Business Analytics, Marketing, Market Research, Customer Care) OR 6+ years of previous field operations experience. An equivalent mix of formal education and experience may also be considered.
• Advanced Microsoft Excel and proficiency with SQL, Power BI, Python.
• Experience using SAP S/4HANA, SAP Analytics Suite (Business Objects), Customer Information Systems (CIS).
• Proven Microsoft Office Suite proficiency — Outlook, Excel, Word, Access, PowerPoint.
• Excellent communication skills, problem-solving, and strong client/customer service skills.
• Valid driver\'s license and ability to travel as required for the role.

Preferred

• Knowledge of affiliate relationship code, gas marketers code, and other regulatory requirements which govern the activities of the Company.
• Experience with statistical models (e.g., predictive modeling, regression, forecasting).
• Power BI certification (e.g., PL-300) is preferred.

Salary Range: $81,090– 100,000 CAD*

*Internal applicants may refer to applicable compensation policies. Salaries are determined based on education, experience, certifications and skills.

Flex Work

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options.

Inclusion and Accessibility

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Information For Applicants

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com