Administrative Support V - Team Lead

Alberta Health Services; Alberta; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare organization in Alberta is looking for an experienced Administrative Support V to oversee patient information operations and provide leadership to administrative staff. The role requires advanced skills in healthcare administration, strong communication abilities, and a proactive approach to problem-solving. Candidates should have at least three years' experience in health information management, excellent typing skills, and proven leadership experience. This position offers a competitive pay rate along with additional allowances for specific locations.

Benefits

Competitive rate of pay

Fort McMurray Allowance up to $12,480 annually

Qualifications

• 3 years’ experience in Health Information Management.
• At least 2 years’ experience in Admitting/Registration.
• Typing speed of 45 wpm.
• Successful completion of Medical Terminology course.

Responsibilities

• Provide day-to-day guidance to multi-level administrative support staff.
• Ensure consistent service delivery during registration and switchboard operations.

Skills

Strong verbal and written English communication skills

Customer service experience

Leadership experience

Attention to detail

Critical thinking

Education

Completion of post-secondary education

Diploma in Business Administration Management

Tools

MS Office (Outlook, Word, Excel)

Job description

Your Opportunity

Reporting to the Supervisor of Health Information Management (HIM), this Administrative Support V serves as a specialized working leader responsible for comprehensive Registration, Switchboard and Patient Information operations across zone sites. Working with minimal supervision and substantial autonomy, this advanced position requires specialized expertise developed through extensive education and experience in healthcare administration and team leadership. The Team Lead plays a critical role in ensuring consistent, high-quality service delivery while providing day‑to‑day guidance and operational oversight to multi‑level administrative support staff. This position applies expert knowledge of provincial workflows, systems integration, and expertise to resolve complex operational challenges and make informed decisions where established processes may not exist. Key responsibilities encompass advanced leadership functions including staff development, staff scheduling coordination, and performance optimization, while maintaining hands‑on expertise in registration and switchboard operations. The incumbent directly contributes to maintaining seamless patient access services that are essential for effective healthcare delivery and optimal patient experience across the organization. In addition to a competitive rate of pay, AHS currently has a Fort McMurray Allowance in place to an annual maximum of $12,480. This allowance is non‑pensionable and is payable on an hourly basis for all hours paid at the basic rate of pay.

Description

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support V
• Union: AUPE GSS
• Unit and Program: Health Information Management
• Primary Location: Fort McMurray N Lts HC/Mnt Hlt
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 1.00
• Posting End Date: 29-DEC-2025
• Temporary Employee Class: Temp F/T Benefits
• Data Available: 08-JAN-2026
• Temporary End Date: 04-JAN-2027
• Hours per Shift: 7.75
• Length of Shift in weeks: 2
• Shifts per cycle: 10
• Shift Pattern: Days
• Days Off: Saturday/Sunday
• Minimum Salary: $28.45
• Maximum Salary: $34.60
• Vehicle Requirement: Not Applicable

Required Qualifications

Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications

Diploma or equivalency in Business Administration Management and/or other equivalency. Skills and Experience: 3 years’ experience in Health Information Management with at least 2 year’s experience in Admitting/Registration. Equivalencies of education and experience may be considered. Strong verbal and written English communication skills. Experience in customer service and leadership. Typing speed of 45 wpm (testing will be performed). Successful completion of Medical Terminology course (testing will be performed). Proven critical thinking and ability to demonstrate flexibility within an environment of constant interruptions and changing work demands. Attention to detail to ensure that health information is accurately recorded and entered into the patient care systems. An excellent attendance record, reliability, and personal suitability must be demonstrated through employment references. Medical Terminology and Admin tests will be conducted.

Preferred Qualifications

One (1) year experience in staff scheduling and payroll entry in e-People or use of ESP. One (1) year experience using MS Office (Outlook, Word, Excel). One (1) year experience in Vital Statistics. One (1) year experience in training staff/leading teams.