Administrative Support IV

Alberta Health Services; Lethbridge; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare provider in Alberta is seeking an organized Administrative Support IV - Scheduler. The role involves supporting multiple programs by managing staff schedules, filling shifts, and ensuring accurate payroll data. Candidates should have customer service skills, scheduling experience, and some post-secondary education. This full-time position offers a salary range of $26.07 to $31.68 per hour, with shifts across various times, including evenings and weekends.

Qualifications

• Minimum 1 year customer service experience.
• Minimum 1 year scheduling experience.
• Ability to complete a 6-week training course.

Responsibilities

• Provide vital support in scheduling for multiple programs.
• Fill pre-booked and immediate shifts due to absences.
• Maintain accurate employee pay data and scheduling records.

Skills

Customer service ability

Scheduling experience

Technical skills with scheduling software

Education

Some post-secondary education

Tools

AHS scheduling software (Kronos, ESP, WFM, ASC)

Job description

Overview

You’re flexible, detail-oriented, tech-savvy and people-savvy. You know your way around basic office software and have experience with core administrative functions like payroll and scheduling. As an Administrative Support IV - Scheduler, you will provide vital support to multiple programs within the Zone. The Scheduler will use the Environment for Scheduling Personnel (ESP) or Workforce Management (WFM) scheduling application programs and work within established staff scheduling processes to complete complex and often urgent staff scheduling tasks within short timelines. Attention to detail is crucial. You will need to adapt to frequent interruptions and shifting priorities as you ensure that employees are scheduled appropriately, and employee pay data is captured in accordance with AHS policies, procedures, and collective agreement provisions. Your technical and interpersonal communication skills enable you to provide outstanding customer service to valued clients and help with training and orientation of new staff. As the successful Scheduler your key responsibilities will include filling pre-booked and immediate shifts that result from staff vacation, leave of absence, illness and education leave, anticipating staffing needs and informing managers of shifts that require further attention, entering data for payroll, providing scheduling reports, detailing records and compiling/providing statistical information. Your people skills will be key in developing trusted relationships, effective interdisciplinary communication with clients and prioritizing with a patient-focused mindset. Schedulers will be assigned to support the Zone. Staff work at the Staffing Service Centre between 0515 to 2345 with set rotations within those hours. In this role, you will make a difference as you ensure we have the people in place to provide essential patient care.

Description

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Job Details

• Classification: Administrative Support IV
• Union: AUPE GSS
• Unit and Program: Scheduling Shared Services
• Primary Location: Chinook Regional Hospital
• Location Details: As Per Location
• Multi-Site: Multisite
• FTE: 1.00
• Posting End Date: 04-NOV-2025
• Employee Class: Regular Full Time
• Date Available: 17-NOV-2025
• Hours per Shift: 9
• Length of Shift in weeks: 10
• Shifts per cycle: 43
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $26.07
• Maximum Salary: $31.68
• Vehicle Requirement: Not Applicable

Required Qualifications

• Some post-secondary education.

Additional Required Qualifications

• Minimum 1 year customer service experience.
• Minimum 1 year scheduling experience.
• Ability to participate and complete the 6-week training course.

Preferred Qualifications

• Current experience working in an AHS centralized ESP/WFM Staffing Service Center.
• Timekeeping/payroll experience.
• Call Center experience.
• Experience working in a unionized, health care and/or 24/7 environment.
• Experience with AHS scheduling software (Kronos, ESP, WFM, ASC).