Administrative Support IV

Alberta Health Services; Edmonton; On-site; Full time

Job summary

An established industry player in healthcare is seeking an Administrative Support IV to join their dynamic team at a renowned cancer institute. This role requires a detail-oriented individual who thrives in fast-paced settings and possesses strong communication skills. You will be the front-line contact, managing patient flow and providing essential clerical support to ensure seamless operations. If you are adaptable, enjoy helping others, and are eager to contribute to patient care, this is an exciting opportunity for you to make a meaningful impact in the community.

Qualifications

• Completion of Grade 12 diploma or equivalent required.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Manage patient registrations and appointment scheduling.
• Provide clerical support to clinic staff and greet visitors.

Skills

Attention to detail

Verbal communication

Written communication

Multitasking

Flexibility

Ability to work independently

Team collaboration

Education

Grade 12 diploma or equivalent

Post-secondary education

Unit clerk course

Tools

Connect Care

Job description

Your Opportunity:

Alberta Health Services’ core values - compassion, accountability, respect, excellence, and safety - guide our actions and behaviors to achieve excellent patient and family centered healthcare for all Albertans. You must be committed to our Core Values to pursue this opportunity in the Outpatient Department at the Cross Cancer Institute. This job might be for you if:

• You pay close attention to detail
• You think on your feet and learn quickly
• Adapt to change easily and professionally
• Friendly personality with the desire to work with the public
• You like helping people and going “above and beyond”

Reporting to the Supervisor of Administrative Services Ambulatory Care, the Administrative Support IV is responsible for managing the flow of information in clinic and providing clerical support to all clinic staff. Duties include but are not limited to registering patients; scheduling appointments (virtual and in person); managing schedules/patient/recall lists; answering phone calls, transferring, relaying messages, and providing clerical support to a multidisciplinary team. As a front-line contact, the Administrative Support IV is required to greet and direct visitors, patients, and staff in a professional manner and demonstrate excellent verbal and written communication skills with the ability to multitask. The Administrative Support IV must demonstrate confidentiality, flexibility, initiative, and ability to perform in a fast-paced environment. Must be able to successfully complete projects under tight timelines with frequent interruptions.

Description:

As an Administrative Support IV, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices, and initiatives within a department or program.

• Primary Care Alberta:
• N
• Recovery Alberta:
• N
• Classification:
• Administrative Support IV
• Union:
• AUPE GSS
• Unit and Program:
• Cross Cancer Institute
• Primary Location:
• Cross Cancer Institute
• Location Details:
• As Per Location
• Multi-Site:
• Not Applicable
• FTE:
• 0.00
• Posting End Date:
• 03-APR-2025
• Employee Class:
• Casual/Relief
• Date Available:
• 13-APR-2025
• Hours per Shift:
• Varies
• Length of Shift in weeks:
• Varies
• Shifts per cycle:
• Varies
• Shift Pattern:
• Days, Evenings, Nights, Weekends, On Call
• Days Off:
• Other
• Minimum Salary:
• $26.07
• Maximum Salary:
• $31.68
• Vehicle Requirement:
• Not Applicable

Required Qualifications:

Some post-secondary education.

Additional Required Qualifications:

Completion of Grade 12 diploma or equivalent. Completion of Unit clerk course required from a recognized school. Ability to prioritize in a fast, always changing environment. Demonstrated ability to work both independently and as part of a team. Ability to handle lifting and carrying of multiple supplies. Long distance walking may be required depending on desk assignment. Connect Care experience an asset. Ability to have difficult conversations. Preference will be given to candidates with previous Oncology Unit clerk experience in a healthcare setting.

Preferred Qualifications:

As Required.