Administrative Support III

Alberta Health Services; City of Lacombe; On-site; CAD 30,000 - 60,000; Part time

Job summary

A healthcare provider in Alberta is seeking an Administrative Support III in Lacombe. The position involves obtaining and inputting demographic and financial patient data, ensuring patient identification accuracy, and verifying healthcare coverage eligibility. Candidates should have a Grade 12 completion, a certificate in Medical Terminology, and strong computer and communication skills. This role requires adaptability in a fast-paced environment with various interactions with patients and healthcare teams. Competitive salary based on experience, with opportunities for professional growth.

Qualifications

• Completion of Grade 12 or equivalent.
• Certificate in Medical Terminology required.
• Strong computer skills and effective communication needed.

Responsibilities

• Obtain and input accurate demographic and financial information on patients.
• Verify patient eligibility regarding healthcare coverage.
• Prepare identification labels and wristbands.

Skills

Medical Terminology

Typing speed of 40 wpm

Strong computer skills

Effective communication skills

Education

Completion of Grade 12

Post-secondary education (MOA/Unit Clerk/Admitting Clerk)

Job description

Your Opportunity

At AHS our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans. Working under the general supervision and guidance of the Supervisor, Registration, Switchboard & Patient Information, the Administrative Support III is responsible for obtaining and inputting accurate demographic & financial information, on the appropriate hospital information system, on patients, presenting at various entry points of the health system.

Essential functions of the position; Obtains and records accurate demographic and financial information on patients, by interviewing patients, family members and/or care providers. Consistently applies Positive Patient Identification during the registration/pre-registration process to ensure accurate record linkage, support safe delivery of patient care and reduce identify theft. Verifies patient eligibility as it relates to healthcare coverage. Reviews Financial Agreement Forms with patients who do not have valid provincial healthcare coverage & ensures that forms are completed appropriately. Prepares identification labels, identification wristbands and verifies patient’s name and date of birth when applying wristband to patient. Informs patients about options for accommodation and the process for requesting preferred accommodation. Consistently applies best practice as outlined in the Provincial Registration Standards & Practices Manual. In accordance with Health Information Act (HIA) and other privacy legislation in effect, the incumbent shall comply at all times with AHS’s Information Privacy & Information Security policies. Performs other related duties as assigned by the Supervisor. Physical requirements include the ability to push/pull patients presenting in wheelchairs, assisting with carrying patient belongings upwards of 20 lbs.

Description

As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

• Transition Company: Health Shared Services
• Classification: Administrative Support III
• Union: AUPE GSS
• Unit and Program: Registration
• Primary Location: Lacombe Hospital & Care Centre
• Location Details: As Per Location
• Multi-Site: Not Applicable
• FTE: 0.66
• Posting End Date: 17-DEC-2025
• Temporary Employee Class: Temp P/T Benefits
• Date Available: 31-DEC-2025
• Temporary End Date: 31-DEC-2026
• Hours per Shift: 7.75
• Length of Shift in weeks: 10
• Shifts per cycle: 33
• Shift Pattern: Days, Evenings, Weekends
• Days Off: As Per Rotation
• Minimum Salary: $23.53
• Maximum Salary: $28.60
• Vehicle Requirement: Not Applicable

Required Qualifications

Completion of Grade 12 or equivalent.

Additional Required Qualifications

Medical Terminology - certificate required and testing done prior to interview. Accurate typing speed of 40 wpm required, and testing done prior to interview. Strong computer skills are required. Demonstrated proficiency in the English language, both written and oral required. Employs effective communication skills, promoting and adhering to excellent customer service in every interaction regardless of who it is with. Must have excellent communication skills as there is a high degree of interaction with patients and a variety of disciplines at all levels of the organization. Ability to function effectively in a highly dynamic environment, including working under pressure, adapting and responding to changing priorities and meeting deadlines. Ability to work independently with minimal supervision. Able to work all shifts as operationally required.

Preferred Qualifications

Post-secondary education applicable to position – MOA/Unit Clerk/Admitting Clerk with no less than one year experience is preferred. Experience in a healthcare or medical office setting is preferred. Experience utilizing N-O-D: to support patient and family centered care.