Administrative Operations Support Senior Coordinator

Air Canada; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading aviation company in Calgary seeks a detail-oriented Office Administrator to support maintenance operations. The role requires strong interpersonal and communication skills, as well as a high school diploma and at least three years of office experience. Responsibilities include managing records, supporting onboarding, and collaborating with team members to ensure smooth operations. This position offers various financial and wellbeing benefits, including a pension program and employee travel privileges. Join a diverse team that values contributions and promotes a healthy work environment.

Benefits

Pension program

Health, dental, and life insurance

Employee Share Ownership Program

Employee travel program

Qualifications

• Minimum 3 years of office experience required.
• Excellent written and verbal communication skills needed.
• Aptitude for accuracy and attention to detail is crucial.

Responsibilities

• Prepare correspondence and maintain operational records.
• Support onboarding and updates of team schedules.
• Allocate tasks and provide guidance to team members.

Skills

Office experience

Interpersonal skills

Communication skills

Attention to detail

Education

High School diploma

Tools

Microsoft Office

Job description

Location: Calgary, AB, Canada (On site). Starting Salary: $24.89/hour. Branch: Maintenance. Category: Unionized (IAMAW - Clerical).

Being part of Air Canada is to become part of an iconic Canadian symbol. Are you passionate about reaching new heights, teamwork and making a meaningful contribution? Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.

Key duties

• A sharp eye for the details: In aviation, precision is everything. You’ll be handling data entry and documentation that keeps our maintenance operations running smoothly, so being able to catch even the smallest error is a superpower we value.
• Your people skills are your co-pilot: Whether it’s a time‑sensitive request or a concerned colleague, your calm, professional approach to customer service will make you a go‑to problem solver.
• Adaptability in a Fast‑Paced Environment: Success in this role hinges on the ability to prioritize effectively amid constant demands. Staying focused under pressure is essential.

Responsibilities

• Prepare correspondence, letters, bulletins, and maintain operational records; manage locker requests, office supplies, and punch cards for new hires/transfers.
• Support onboarding and internal transfers, maintain Aircraft Maintenance Engineer (AME) status changes (e.g., new hires, base transfers), and coordinate service anniversaries.
• Schedule and assist with training sessions and onboarding classes; update staff schedules and anomalies.
• Liaise with GSOC for Aircraft Maintenance Engineer (AME) HID cards and assist with hardware/software troubleshooting and mainframe equipment.
• Allocate tasks and provide guidance to team members.
• Process pay adjustments/expenses and ensure compliance with company policies, collective agreements, and regulations.
• Liaise with internal and external customers, maintain confidentiality, and independently organize and prioritize workload to meet deadlines under minimal supervision.

Qualifications

• High School diploma;
• Minimum 3 years office experience;
• Knowledge of Microsoft Office applications;
• Proficiency in spelling, punctuation and grammar;
• Good interpersonal skills;
• Experience in payroll, an asset;
• Excellent communication skills both written and verbal, as well as formatting and proofreading skills;
• Aptitude for accuracy and detail;
• Aptitude for math;
• Restricted Area Identification Card (RAIC), an asset;
• Demonstrate punctuality and dependability to support overall team success in a fast‑paced environment;
• This role may involve taking minutes, performing physical tasks like lifting or climbing, or working variable shifts;

Benefits

• Financial benefits: Pension program, Employee Share Ownership Program, and Profit Sharing.
• Wellbeing & health benefits: Health, dental, and life insurance for you and your family (if necessary)
• Recognition: Air Canada’s recognition program (Shine) allows you to recognize and be recognized for those outstanding moments.
• Travel privileges: A generous employee travel program for you and other eligible once you have completed twenty‑eight (28) weeks of service. This includes, but is not limited to standby travel, hotel & car rental discounts, Air Canada Vacation discounts, and more.

Conditions Of Employment

Candidates must be eligible to work in the country of interest, at the time any offer of employment is made and seeking any required work permits/visas or other authorizations which may be required is the sole responsibility of the candidates applying for this position.

Linguistic Requirements

Based on equal qualifications, preference will be given to bilingual candidates.

Diversity and Inclusion

Air Canada is strongly committed to Diversity and Inclusion and aims to create a healthy, accessible and rewarding work environment which highlights employees’ unique contributions to our company’s success. As an equal opportunity employer, we welcome applications from all to help us build a diverse workforce which reflects the diversity of our customers, and communities, in which we live and serve.

Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.