Administrative Assistant

Association for New Canadians; San Juan de Terranova; On-site; CAD 40,000 - 50,000; Full time

Job summary

A community-based organization in St. John's, NL, seeks an Administrative Assistant to support LINC ESL program operations. Responsibilities include managing client interactions, handling administrative duties, and ensuring confidentiality. Ideal candidates should possess a post-secondary diploma and strong organizational skills. Experience in a non-profit environment and knowledge of multiple languages is preferred. This temporary full-time position requires legal authorization to work in Canada.

Qualifications

• 1-2 years of experience managing a busy office environment.
• Confidentiality is part of work ethics.
• Knowledge of additional languages, especially Arabic, is an asset.

Responsibilities

• Assist with client referral process to ensure seamless experience.
• Manage multiple priorities and projects effectively.
• Liaise with management to support operations.

Skills

Organizational skills

Time management

Interpersonal skills

Written communication

Verbal communication

Attention to detail

Education

Post-secondary degree or diploma in Office Administration or related discipline

Tools

Microsoft Office

Job description

Association for New Canadians is a non-profit, community-based organization dedicated to the provision of settlement and integration services for immigrants and refugees.

Job Title: Administrative Assistant

Location: St. John’s, NL

Position Type: 1 temporary - full-time position

Closing date: September 12, 2025

Overview

Reporting to the Student Liaison Coordinator, the Administrative Assistant provides organizational and operational support to enhance the daily activities of the LINC (Language Instruction for Newcomers to Canada) ESL program.

Responsibilities

• Service Delivery: Assist with the ANC client referral process, ensuring a seamless client experience
• Manage multiple priorities and projects effectively, ensuring timely follow-through on tasks
• Receive, screen, and direct inbound calls, emails, and visitors professionally and efficiently
• Respond to internal and external requests and queries promptly and courteously
• Liaise with the LINC management team to support internal operations and follow up on priority initiatives
• Uphold confidentiality in all daily activities and interactions
• Maintain and update LINC Events monthly reports for management use
• Coordinate with the transportation team to enroll new ESL clients on ANC buses and resolve transportation-related issues
• Perform general administrative duties as needed to support LINC operations
• Data collection and reporting
• Provide administrative and office management support to the LINC Office, including maintaining an organized filing and documentation system
• Capture meeting notes, transcribe them, and follow up on actionable items
• Assist in assessment administration, including scheduling, organizing, filing, and compiling relevant data
• Community outreach: participate in outreach efforts to promote ANC programs and engage the community
• Professional development: stay informed about settlement and integration trends, participating in training and networking to improve service delivery
• Process improvement: identify opportunities to enhance daily activities and recommend changes aligned with ANC’s mission for more effective and supportive services

Qualifications and Experience

• Post-secondary degree or diploma in Office Administration, Business, or related discipline or any combination of education and experience; 1 to 2 years of experience managing a busy office environment
• Superior organizational and time management skills with great attention to detail
• In-depth knowledge and experience with Microsoft Office is essential
• Independent thinker; takes initiative in office management and coordination
• Excellent written and verbal communication skills
• Confidentiality is built into the incumbent’s work ethics
• Exceptional interpersonal skills and the ability to build strong working relationships within the organization and externally
• Knowledge of additional languages other than English would be an asset (Arabic preferred)
• Experience in a non-profit environment would be an asset

Conditions of Employment

• Legal authorization to work in Canada
• Flexible to work outside of LINC core hours (Monday-Friday, 8:30am - 4pm)
• Position is subject to a satisfactory Criminal Record Screening and Vulnerable Sector Check from the Royal Newfoundland Constabulary

How to Apply

Please upload a cover letter and resume as one PDF or MS Word document to https://associationfornewcanadians.bamboohr.com/careers/233

Association for New Canadians is committed to the advancement of Equity, Diversity and Inclusion. We believe that diversity in our team is a key pillar in the work we do and invite all candidates to discuss their specific skill sets and experience. We will work with qualified applicants to provide reasonable accommodation upon request to facilitate this recruitment process.

Visit us online at: www.ancnl.ca